Head of Customer Success

About the Role

As Head of Customer Success , you will ensure that customers get maximum value from our technology and services — from onboarding through to long-term engagement. You’ll oversee solution design, onboarding, delivery, and expansion, driving retention and revenue growth. This is a senior leadership role requiring technical fluency, strong stakeholder management, and a proven ability to deliver scalable solutions.

Key Responsibilities

• Lead the Customer Success function with a focus on retention, expansion, and superior customer experience.
• Act as an internal advocate for customers, collaborating across departments to remove barriers and deliver value.
• Provide transparent customer feedback to improve adoption and delivery.
• Participate in pre-sales conversations to ensure technical fit and manage expectations.
• Guide seamless onboarding and ensure delivery meets commitments.
• Triage and resolve complex delivery issues calmly and effectively.
• Identify upsell, cross-sell, and renewal opportunities to grow customer lifetime value.
• Develop strategies and processes to scale customer success delivery.

Skills & Attributes

Qualifications & Experience

Strong relationship management and consultative skills.

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