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Underwriter & Claims Manager
SDC Group (Pty) LtdSandton, Gauteng, South Africa30+ days ago
Job descriptionProvide suitable advice and intermediary services to clients Pro-actively manage the client portfolio, ensuring continuity and compliance to the mandate and Company and Industry policies, procedures, and requirements Review policy needs of existing clients, make suitable recommendations based on the needs identified Obtain and provide quotes to existing clients Send through amendments to insurers or where applicable do it directly on the online systems Provide suitable advice and intermediary services Keep clients informed at all times on the progress of their interaction with you and the company Maintain best practice standards and comply with all present and future statutory and regulatory requirements for the Financial Services Industry including record keeping Provide weekly and monthly reports to management Promote all the available services offered by the Company Engage with clients to identify their needs and source suitable insurance products Develop strong client relationships retain business Send through insurer claim forms to clients Manage claims process for clients from registering the claim, doing follow up calls and email to insurers, to providing the client with regular feedback until the claim is finalized Assist with supporting documentation Provide guidance to new business and claims assistants Review standard documentation and templates, make recommendations to the HOD and assist with implementation thereof Claims ratios on portfolio managed New Business Retention ratio Renewals Identify and develop profitable business opportunities Obtain and provide quotes to prospective clients Provide suitable advice and intermediary services to clients Keep clients informed at all times on the progress of their interaction with you and the company Ability to work with private individuals and top management of commercial / corporate companies
Overview
To actively pursue the growth of the Company by maintaining the existing book of business and write new business for the Short-term Insurance department. The position will also oversee and manage the department and report directly to the General Manager.
Minimum Requirements
Education
Grade 12 / Matric / Equivalent
Certificate / Diploma in Short-term Insurance NQF L4 (Requirement to obtain within 2 years of DOFA)
Certification / License
RE 5 (requirement to obtain within 2 years of DOFA)
Work Experience
3 - 5 years Underwriting and Claims Processing Financial Services related experience
Knowledge, Skills & Abilities
- Maintain and manage department systems and procedures
- Proficiency in MS Office (MS Word and MS Excel in particular)
- Excellent problem-solving skills
- Ability to manage multiple projects
- Innovative thinker
- Excellent verbal and written communication skills
- Experienced negotiation skills
- Eagerness to learn and grow with the department
- Comply with honesty, integrity and good standing requirements
- Detailed oriented and highly organized
Job Duties
Underwriting
(Amendments & renewals)
Compliance & Reporting
Market the “firm”
Client relationship Management
Claims
Teamwork & leadership
Key Performance Indicators
Underwriting
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Underwriter • Sandton, Gauteng, South Africa
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