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Team Lead : Claims Processing (Warranties)
Telesure Investment HoldingsJohannesburg, ZA14 days ago
Job descriptionLead a team of Processing Claims Consultants to ensure the effective validation of already-captured claims. Ensure individual contributors are performing against targets, while reviewing their performance and coaching them to do so in order to assist in achieving the required operational targets. Explain the local action plan to support team members in their understanding of what needs to be done and and how this relates to the broader business plan and the organisation's strategy, mission and vision; motivate people to achieve local business goals. Respond to personal objectives and use performance management systems to improve personal performance. Monitor the performance of the team; allocate work and review completion, take appropriate corrective action to ensure timeliness and quality; contribute to formal individual performance management and appraisal. Supervise others working within established operational systems by ensuring quality decisions are made regarding the outcome of claims. Identify, within the team, instances of non-compliance with the organisation's policies and procedures and / or relevant regulatory codes and codes of conduct, reporting these and escalating issues as appropriate. Collate and analyse claims processing data using pre-set tools, methods and formats. Involves working independently. This may involve identifying trends regarding the customer experience. Help senior colleagues manage client and customer relationships by using relevant client systems. Create and ensure compliance with a company wide document management system. Produce, update and provide best practice support on a wide range of MS documents, databases and other departmental systems to support the work of more senior colleagues. Respond to escalated requests using telephonic conversation or emails (internal and external). Matric / Grade 12 or SAQA Accredited Equivalent (Essential); Financial Sector Conduct Authority (FSCA) competency requirements : FAIS recognized qualifications / Regulatory Examinations / Class of Business Certification and / or CPD according to your DOFA where applicable (Advantageous) A relevant 3-year Business related degree / diploma (Advantageous). 3 or more years Financial Services industry experience within a call centre environment (Essential); STI experience (Essential); 2 or more years Claims Experience (Essential);. 1 or more years experience of supervising and directing people and other resources to achieve specific end results (Essential) Insurance jobs
Job title : Team Lead : Claims Processing (Warranties)
Job Location : Gauteng, Johannesburg
Deadline : October 12, 2025
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Team Lead • Johannesburg, ZA
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