Senior Claims Agent

Overview

Pineapple Tech PTY LTD is a dynamic and innovative short-term insurance company that leverages technology to provide exceptional insurance solutions to our customers. We believe in making insurance simple, transparent, and accessible to all. As we continue to grow, we are currently seeking a professional and experienced Senior Claims Agent to join our dynamic and growing organization.

Position Overview :

The Senior Claims Agent role is responsible for managing the full lifecycle of motor insurance claims from registration through to resolution. This includes deep validations, fraud risk flagging, SLA and pending ownership, and adherence to compliance and Treating Customers Fairly (TCF) principles. Senior Claims Agents work independently and serve as key quality drivers across the claims process. This is a high-accountability role for professionals who take ownership of their work, uphold regulatory standards, and thrive in a performance-focused environment.

Key Objectives and Responsibilities :

General duties and responsibilities of a Senior Claims Agent at Pineapple include but not limited to :

1. Claim Handling and Validation

• Conduct thorough claim validations, ensuring accuracy, policy compliance, and identification of potential fraud or irregularities
• Review supporting documents, system history, and case details to determine coverage, liability, and mandate-based next steps
• Make sound recommendations on authorisation or referral within company protocols

2. Client Engagement and Communication

3. Compliance and Risk Adherence

4. Workflow, Systems, and Administration

5. Collaboration and Cross-Functional Support

7. Growth and Contribution

Qualifications and Skills :

Knowledge :

If you are interested and meet the above requirements, please email your updated resume (cv) to (SUBJECT : Senior Claims Agent )

The closing date for applications is Friday, 26 September 2025.

Pineapple Tech PTY LTD is an equal opportunity employer. We welcome and encourage applications from individuals of all backgrounds and experiences.

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