Customer Experience Manager

Crayon ️ City of Johannesburg, Gauteng, South Africa

Customer Experience Manager

Note : This role is for one of our clients and is advertised as Martech Product Specialist. While we do track apply clicks, you'll need to complete the quick steps on Crayon for your application to be considered.

How you'll role

As a Martech Product Specialist, you'll be at the forefront of digital transformation in the entertainment and sports sectors. Your role will be to harmonize marketing, product, and technology with a clear focus on enhancing customer experience through smart use of marketing tools, data, and automation. Delivering seamless, personalized customer journeys is your mission, leveraging your technical savvy and data-driven approach to make impactful improvements.

What you'll do

• Evaluate, implement, and manage marketing technologies in collaboration with software and product teams
• Ensure seamless integration of martech tools across platforms
• Manage and unify customer data to drive segmentation and personalization
• Design and manage automated marketing workflows for customer lifecycle, retention, and engagement
• Use martech tools to deliver relevant and personalized customer experiences
• Oversee marketing tools’ configuration and maintenance
• Develop dashboards to track engagement, conversion, and retention performance metrics
• Collaborate with UX and product teams to improve customer interactions
• Provide training and guidance on martech tools and best practices
• Partner cross‑functionally with Marketing, Product, and CX teams

What you'll need

Seniority level

Mid‑Senior level

Employment type

Full‑time

Job function

Product Management, Strategy / Planning, and Customer Service

Industries

IT Services and IT Consulting, Marketing Services, and Business Consulting and Services

#J-18808-Ljbffr