Customer Service Agent - USA HOURS - Patient intake and communications Representative -CPT

The Customer Service Representative (CSR) serves as a key link to enhance the patient experience by

promptly and accurately addressing inquiries related to billing and account balances. CSRs are dedicated

to assisting patients with empathy and clear communication. They possess strong problem-solving skills

and are confident in troubleshooting and investigating to resolve any unclear issues or complaints.

The CSR also ensures adherence to financial policies and procedures while maintaining patient

confidentiality.

Each team member aims to uphold excellent service standards, respond efficiently to patient inquiries,

and ensure high levels of patient satisfaction.

WHAT YOU WILL BE WORKING ON :

• ? Coordinate all physician schedules in an orderly fashion to ensure all appointments flow smoothly
• ? Call patients to reschedule appointments as needed
• ? Contact patients who may have not responded to their reminder calls and be assertive to ensure the

appointment will be rescheduled (telemarketing)

record

operating procedures and Employee Handbook

WHAT WILL MAKE YOU AWESOME :

WHAT YOU KNOW :

To be successful in this role you should have the following experience or knowledge