This job offer is not available in your country.

Customer Service Agent

Shoprite Group of CompaniesCape Town, ZA

30+ days ago

Job description

Job title : Customer Service Agent

Job Location : Western Cape, Cape Town

Deadline : October 12, 2025

Quick Recommended Links

Jobs by Location
Job by industries

StartFragment

Purpose of the Job

The purpose of the Customer Service Agent role is to provide our customers with the best customer service experience.This role will answer questions, resolve any emerging problems, and provide product / service information with accuracy and efficiency to our customers as needed.

The role is a critical part of company's frontline company support, ensuring customers’ requests are actioned with a sense of urgency, care, and understanding.

The Customer Services Agent ensures that customer calls and concerns are properly considered, captured on the system, and resolved with the goal of creating an exceptional experience in an environment of shared team knowledge.

To ensure that we optimise our service delivery to our customers and align with our teams, this role the working hours are a 45-hour work week scheduled according to a planned weekly schedule (any five days from Monday to Sunday (shift work), including public holidays) within legislative requirements.

Job Objectives

Delivering high quality customer service and continually contributing towards a culture of customer service

excellence – being passionate about the customer experience!

Managing all incoming calls and communicating clearly with our customers, providing support pertaining to questions, resolution of any emerging problems and product / service information with accuracy.

Being proactive to urgent / emergency situations in accordance with product / service guidelines.

Providing timely escalation of requests and updating our customers on the progress of resolution.

Remaining knowledgeable of performance requirements, brands, products, campaigns, and process documentation – being passionate about your own development!

Ensuring all service level goals are understood and achieved.

Taking the necessary steps to drive up customer retention.

Following all set Shoprite standards, policies and procedures and providing input when something is not working as well as it should.

Proactively seeking ways to continuously improve the customer experience.

Taking initiative and assist teammates in need, where possible (example : with knowledge transfer or language barrier with customer).

Supporting other responsibilities that may be assigned from time to time.

Qualifications

Essential

Grade 12 / Matric

Beneficial

Degree / Diploma or Courses in Communications or a related field.

Experience

Essential

5 years’ experience in a Customer Services environment or similar role.

Knowledge and Skills

Essential

Strong proficiency in Microsoft Office 365, including SharePoint Online

Desired

Experience in a retail / contact centre environment

StartFragment

Closing Date

2025 / 10 / 12

EndFragment

Customer Service jobs

Create a job alert for this search

Customer Service Agent • Cape Town, ZA

Related jobs

Promoted

Customer Service Agent

Tower GroupCape Town, South Africa

Our Client, A leader in the Car Rental Industry is seeking Customer Service Agents to join their team based at the Cape Town airport. At least 2 years experience in Customer Service and Administrati...Show moreLast updated: 30+ days ago

Promoted

Customer Success Agent

Collab SACape Town, South Africa

What you bring / Requirements : .Commerce or product-based environments.Confidence to own a customer issue from start to finish. Friendly, can-do attitude with ability to multi-task.Attention to detai...Show moreLast updated: 13 days ago

Promoted

Customer Service Agent - USA HOURS - Patient intake and communications Representative -CPT

Dash BPO South Africa (Pty) LtdCape Town, South Africa

The Customer Service Representative (CSR) serves as a key link to enhance the patient experience by.They possess strong problem-solving skills. The CSR also ensures adherence to financial policies a...Show moreLast updated: 30+ days ago

Promoted

Customer Service Agent

Neo Brokers (Pty) LtdCape Town, South Africa

Provide prompt and professional customer support via multiple channels.Assist customers with trading processes, platform navigation, and technical issues. Resolve customer complaints and ensure cust...Show moreLast updated: 30+ days ago

Promoted

Customer Service Call Centre Agent - 3 month (Pharmaceutical)

Isilumko Staffing (JHB)Cape Town, South Africa

One of is in need of a Customer service Call centre Agent to join them in Bellville on a 3 month contract.Pharmaceutical products wholesaler. Candidate must reside within close range to Bellville.Lo...Show moreLast updated: 30+ days ago

Customer Service Bae (Agent)

Boomerang MarketingWynberg, WC, za

Quick Apply

Boomerang Marketing SA is a call centre successfully providing Business Processing support to local & international clients since 2005. We boast a warm, employee-focused environment, including a...Show moreLast updated: 29 days ago

Promoted

Sales Agents

Callforce DirectCape Town, South Africa

One of South Africa’s leading network service providers is looking for Outbound Telesales Consultants who would be responsible for proactively reaching out to potential and existing customers to pr...Show moreLast updated: 30+ days ago

Promoted

Customer Services Agent - France

AnyVanCape Town, ZA

Job title : Customer Services Agent - France.Job Location : Western Cape, Cape Town.We take a multi-channel approach to supporting our customers. So you’ll need to be ok speaking to our customers on...Show moreLast updated: 28 days ago

Call Handler & Customer Service Agent

The Legends AgencyCape Town, Western Cape, South Africa

Remote

Quick Apply

Call Handler & Customer Service Agent.Support UK Government Energy Efficiency Programs from South Africa, Fully Remote.Customer Service | R15 500 - R19 000 | UK Hours (Mon-Fri, 8am-5pm).Our c...Show moreLast updated: 30+ days ago

Promoted

Customer Service Agent - WhatsApp Bookmaker (UKLicensed)

The Legends AgencyCape Town, Western Cape, South Africa

Customer Service Agent - WhatsApp Bookmaker (UK Licensed).Be the Voice of a Fast-Growing UK Bookmaker - WhatsApp-Based Sports Betting. Cape Town | Market Related | Full-time | Shift-based (Includin...Show moreLast updated: 30+ days ago

Promoted

Call Centre Agent

Arch Staffing SACape Town, Western Cape, South Africa

Our company is looking for a dedicated and enthusiastic Call Center Operator to join our customer service team.If you like to communicate with people, provide support, and offer quick solutions, th...Show moreLast updated: 30+ days ago

Promoted

German Customer Service (C1 / C2)

ABC WorldwideCape Town, South Africa

German-Speaking Customer Service Agent.German-Speaking Customer Service Agent.Remote – Can be based anywhere in South Africa. We are looking for a proactive and customer-oriented.German-Speaking Cus...Show moreLast updated: 30+ days ago

Sepedi Speaking Customer Service Agents

Surgo PTY LtdCape Town, Western Cape, South Africa

Quick Apply

Our client based in Century City is seeking.Speaking Customer Service Advisor.The key objective of the role is to identify and understand customer needs, delivering a first class customer service t...Show moreLast updated: 30+ days ago

Promoted

Customer Service Agent L2

Fidelity Services GroupCape Town, ZA

Job title : Customer Service Agent L2.Job Location : Western Cape, Cape Town.Support and provide superior service to internal and external customers via phone, email and face to face for walk in cu...Show moreLast updated: 5 days ago

Promoted

Customer Service Agent

FempowerCape Town, South Africa

At our Company, we believe in building a diverse and inclusive workplace where all employees, regardless of their background or abilities, can thrive. We are committed to providing a welcoming envir...Show moreLast updated: 30+ days ago

Tsonga Speaking Customer Service Agents

Surgo PTY LtdCape Town, Western Cape, South Africa

Quick Apply

Our client based in Century City is seeking.Tsonga Speaking Customer Service Advisor.The key objective of the role is to identify and understand customer needs, delivering a first class customer se...Show moreLast updated: 30+ days ago

Ndebele Speaking Customer Service Agents

Surgo PTY LtdCape Town, Western Cape, South Africa

Quick Apply

Our client based in Century City is seeking.Ndebele Speaking Customer Service Advisor.The key objective of the role is to identify and understand customer needs, delivering a first class customer s...Show moreLast updated: 30+ days ago

Promoted

Customer Service Agent - Export

Greys PersonnelCape Town, South Africa

Additional qualification or course in Customer Service or a related field.Minimum of 5 years experience in a similar customer service / administrative role. Proficient in Warehouse Management Systems;...Show moreLast updated: 30+ days ago