Technical Support Consultant

The Technical Support Consultant is responsible for the day-to-day IT operations within the office, providing technical support to 60+ users. This role ensures the smooth functioning of IT systems, resolves desktop support queries, and assists with troubleshooting hardware, software, and network issues. The candidate should have knowledge of cloud environments such as Microsoft 365 & Azure, basic networking skills, and the ability to manage and maintain IT infrastructure.

RESPONSIBILITIES

Desktop Support & IT Operations

• Provide first-line support to users for hardware, software, and networking issues.
• Install, configure, and maintain desktops, laptops, and peripheral devices.
• Support users with Microsoft 365 applications, including Outlook, Teams, OneDrive, and SharePoint.
• Troubleshoot and resolve software and hardware-related issues promptly.
• Maintain an up-to-date inventory of IT equipment and software licenses.
• Monitor ticket box and assign tickets correctly and accurately and in a timely manner.

AI & Emerging Technology Support

Networking & Connectivity

Cloud & Security Management

User Support & Training

COMPUTER SKILLS

EDUCATION and / or EXPERIENCE

The list of Key responsibilities and job activities are not exhaustive. TreasuryOne Group of companies may instruct the employee at any time to carry out additional duties or responsibilities, which fall reasonably within the ambit of the job, or in accordance with operational requirements.

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