Technical Support Specialist (Level 2)

Advantageous Skills :

• Certification : MZ 900 / MS 900 / SC 900
• Knowledge on N-Able Products (Advantageous Not a must have)
• Knowledge in Sentinel One . (Advantageous Not a must have)
• Knowledge in Zabbix (Advantageous Not a must have)

Requirements : (Experience & Skills) :

• Minimum 3-5 years experience with data management and general hardware and software support.
• Knowledge and experience with Wireless & Networking.
• System skills on Microsoft Office Suite (Admin).
• Computer Literacy and Microsoft Office Suite (Advanced).
• 3+ years experience in : L1 L2 support :
• L1-L2 LAN Network
• L1-L2 Wireless Network
• L1-L2 Active Directory
• 3+ years experience in : L2 support :
• L2 Windows Servers
• L2 Printer Support
• L2 Hardware Support
• L2 Windows support
• L2 Microsoft Office Support
• Helpdesk experience ranging from Microsoft Infrastructure including Office 365 , software, hardware,

including Servers.

• Some Cloud based Infrastructure experience & cloud environments such as AZURE (Beneficial).
• Basic experience in Active Directory user accounts, groups, and permissions.
• Support and maintenance of PBX / VoIP systems , ensuring smooth communications.
• Experience in Support and maintenance of Windows servers , ensuring they are secure, updated, and operational.