Regional Tier 3 Junior Technical Support

As a Regional Tier 3 Junior Technical Support Specialist, you will play a key role in resolving complex technical issues and delivering advanced support for our energy management solutions. You will troubleshoot, diagnose, and resolve technical problems related to renewable and traditional energy systems, ensuring optimal system performance and high client satisfaction.

Key Duties & Responsibilities :

Provide advanced technical support for energy management, generation, and storage solutions.

Troubleshoot and resolve complex technical issues escalated from Tier 1 and Tier 2 support teams.

Perform in-depth diagnostics and analysis of system performance and technical problems.

Collaborate with cross-functional teams to implement and validate technical solutions.

Maintain up-to-date knowledge of clients’ products, services, and industry trends.

Develop and maintain technical documentation including troubleshooting guides and best practices.

Conduct on-site visits for technical support and system optimization as needed.

Provide training and mentorship to Tier 1 and Tier 2 support teams.

Ensure timely resolution of technical issues to maintain high client satisfaction.

Qualifications & Experience :

Bachelor’s degree in Electrical Engineering, Computer Science, or a related field.

Knowledge of AI-driven digital solutions for site monitoring and management is a plus.

Proven experience in a technical support role, preferably within the energy sector.

Strong knowledge of energy management systems, renewable energy technologies, and storage solutions.

Proficiency in diagnostic tools and troubleshooting techniques for complex technical issues.

Technical Skills :

Fully computer literate with MS Office Suite (Word, Excel, PowerPoint, Outlook).

Experience troubleshooting power equipment on site.

Industry Preference :

ICT / Engineering / Energy