Technical Support Specialist (3640501) (Networks)

We are looking for a dedicated Technical Support Specialist with strong problem-solving skills and hands-on experience in troubleshooting hardware, software, and network-related issues. The role involves providing first and second-line support, managing tickets, and ensuring timely resolution of technical queries while maintaining excellent customer service. The ideal candidate will have solid knowledge of operating systems, networking basics, and remote support tools, along with good communication skills and the ability to work independently or within a team. A customer-focused attitude and a commitment to maintaining system reliability are essential for success in this role.

What you'll do :

• Performance of day-to-day networking tasks to ensure network reliability, availability, and serviceability within minimal interruption.
• Network technology upgrade or expansion projects, including installation of hardware, software and integration testing, as well as coordinating these activities without disturbing function of other systems.
• Work closely with internal and external teams for problem resolution.
• Configuration of functional networks (LAN, WLAN, WAN)
• Configure and install software, servers, routers, and other network devices.
• Monitor the network to ensure optimum performance, reliability, and availability.
• Create, oversee, and test security measures (e.g., access authentication and disaster recovery)
• Contribute to the technology lifecycle roadmap for the technologies in scope, including technology absorption risk, technology refresh, migration retirement strategies.
• Maintain complete technical documentation.
• Provide recommendations on improvements to network performance (capacity, availability, and scalability)

Your Expertise :

Solid understanding of the OSI or TCP / IP model

Understanding of networking protocols and standards (link aggregation protocols, spanning tree (STP, RSTP, MSTP) Routing Protocols (RIP, BGP, OSPF, EIGRP, IS-IS), Access Control List (ACL), Network Address Translation (NAT) and WLAN)

Experience working on switch, router, firewalls and wireless devices (WLAN)

Troubleshooting skills.

Minimum 2+ years of hands-on experience in network device configuration and troubleshootingÂ

Able to work independently.

Good communication skills

Own vehicleÂ

Qualifications :

MatricÂ

Valid CCNA or JNCIA or higher

Fortinet NSE4 advantageÂ

Degree or Diploma in Information Technology or related discipline

Other information applicable to the opportunity :

Permanent position

Location : Pretoria (Lynwood)

Work environment    Datacentre, Office, and outdoor environments.

Physical demands    Rack and stack of hardware equipment.

Mounting of Wireless Access Points.

Travel    To client sites.

Why work for us?

If the daily grind makes you wonder if there's more to life than work, get ready to discover a professional journey that embraces excellence without compromise.

You've arrived at iOCO Infrastructure Services (iOCO IS), where we are all about delivering outstanding client experiences through sustainable, innovative IT infrastructure solutions that tackle business challenges head-on. Here you get to partner with clients, helping them conquer their business Goliaths while they focus on scaling their empires.

At our core, we're challengers, disruptors, and innovators. We're a community of skilled professionals with an ambitious spirit dedicated to providing for our clients while finding joy in the process. Our clients are at the heart of everything we do. Their satisfaction fuels our fire and propels us forward. We're talking about brainstorming sessions that sound like TED talks and spontaneous celebrations for achievements, big and small.

iOCO is an equal opportunity employer with an obligation to achieve its own unique EE objectives in the context of Employment Equity targets. Therefore, our employment strategy gives primary preference to previously disadvantaged individuals or groups.