IT, Network and Cybersecurity Support Technician

Our client is a fast-growing technology solutions provider that helps businesses unlock the power of data and digital infrastructure. They offer managed IT, cloud, and cybersecurity services designed to drive real results for clients across various industries. As part of their collaborative, high-performance team, you’ll be exposed to cutting-edge tools and technologies in a company that values initiative, learning, and genuine client service.

Key Responsibilities

• Provide day-to-day IT support to clients, including desktop support, application troubleshooting, and network configuration.
• Set up and maintain firewalls, routers, switches, and wireless networks.
• Support email systems, including setup and troubleshooting of email protocols (SPF, DKIM, DMARC).
• Assist with vulnerability scans and support the documentation and follow-up of findings.
• Contribute to cloud platform support (e.g., Microsoft 365), including backups, user management, and basic security settings.
• Respond to client support requests via phone, email, or chat with professionalism and a solution-focused mindset.
• Participate in client meetings and team discussions to support technical needs and deliverables.
• Maintain accurate records and documentation of IT incidents, resolutions, and project work.
• Follow company processes and policies, ensuring excellent service delivery and client satisfaction.

Requirements

Who You Are

Why Apply?