Call Center Manager / Account Manager (Project-Based)

Overview

Account Manager - Events & Telemarketing (Remote, Project-Based). We are seeking a detail-oriented and proactive account manager to oversee event-related telemarketing projects on a flexible, project-based basis. This role operates remotely but requires close alignment with South Africa time zone (GMT+3) for meetings, reporting, and daily coordination.

Key Responsibilities

• Call Center Oversight : Monitor live and recorded calls to assess quality, adherence to scripts, and customer engagement.
• Quality Assurance : Evaluate call performance, provide feedback, and update quality trackers to maintain high standards.
• Content & Script Management : Refine and adjust call scripts and outreach messages to improve effectiveness and alignment with project goals.
• Team Coordination : Work with HR to schedule and conduct interviews, manage onboarding, and ensure team readiness.
• Reporting & Analytics : Prepare detailed performance reports for management and clients, highlighting progress, insights, and recommendations.
• Strategic Planning : Develop and edit telemarketing and event strategies, ensuring continuous improvement and measurable outcomes.
• Timeline Management : Set and manage project timelines, ensuring all deliverables are met on schedule.

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