Customer Engagement Consultant (GGC Africa - Remote)

What We’ll Bring

The Batch Services team, as part of our USA Customer Engagement division, plays a pivotal role in delivering tailored Batch Credit Data Solutions to TransUnion’s customers. Working closely with some of our most valued clients, the Consultant leads the relationship from a solution standpoint—ensuring that what we deliver is not only of high quality but also genuinely impactful. Beyond delivery, the Consultant also drives internal projects and initiatives aimed at improving how we operate—constantly on the lookout for ways to enhance efficiency and elevate the customer’s experience.

What You’ll Bring : Key Responsibilities

• Own the end-to-end delivery of batch data solutions—from customer engagement and requirements gathering to solution configuration, validation, and fulfillment.
• Build trusted relationships with high-value customers, acting as a strategic advisor and ensuring solutions deliver measurable business value.
• Collaborate with sales, product, and technology teams to define, configure, and deliver solutions that meet both operational and strategic needs.
• Manage a portfolio of diverse solution delivery projects, balancing priorities, timelines, and stakeholder expectations.
• Guide customers through platform transitions and evolving capabilities, ensuring smooth adoption and alignment with business goals.
• Act as a subject matter expert—translating complex requirements, advising on compliance risks, and supporting internal and external stakeholders.
• Drive continuous improvement by identifying process gaps, leading internal initiatives, and contributing to operational efficiency and innovation.
• Handle escalations with professionalism, resolving issues effectively while maintaining customer confidence and protecting TransUnion’s reputation.
• Operate within governance and compliance frameworks, ensuring all solution activities meet regulatory and internal standards.

Qualifications & Experience

Professional Competencies

Impact You’ll Make : What We Bring

For positions based in South Africa, preference will be given to suitably qualified candidates from designated groups in line with the company's Employment Equity plan and targets.

Should you have not heard from us within 3 weeks from applying, please regard your application as unsuccessful.

Please note it is a requirement of the Global Capability Centre Africa that you reside in a home that is fibre ready; and has space for you to be able to work comfortably and confidentially on a day‑to‑day basis for the purpose of your proposed employment. You can be based anywhere in South Africa that has fibre, but will not be able to work in a location outside of South Africa.

A Minimum of a 100 Meg Fibre line is required, should you be successful, you will need to upgrade your line or install fibre in order to work effectively.

This is a remote position which may require occasional in‑person attendance at work‑related events at the discretion of management.

Consultant, Customer Engagement

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