People & Culture Manager

ABOUT VILLAGEREACH

VillageReach transforms health care delivery to reach everyone. We are driven by a vision of a world where each person has the health care needed to thrive. VillageReach’s goal is to reduce inequities in access to quality primary health care for 350 million people by 2030. We work with governments, the private sector, partners and communities to build responsive primary health care systems that deliver health products, information and services to the most under-reached. As a locally driven and globally connected organization, VillageReach has offices in the Democratic Republic of Congo, Kenya, Malawi, Mozambique and the United States.

SUMMARY

The Manager, People & Culture is a new position to support and sustain VillageReach’s global growth and impact. This person will be an integral part of our small but mighty People & Culture Team as we build and strengthen our organizational culture. If you are a courageous and determined advocate for staff and ensuring the workplace stays human, this role is for you. This member of our People team is a global human resource generalist who can move flexibly across functions such as business partnering, global compliance, total rewards, and talent management. This key member will have the opportunity to co-create with leadership and work creatively within a People & Culture team. The ideal candidate loves all things HR; is bi-lingual in both English and French; is comfortable working across Africa and the USA and is deeply rooted in values of Diversity, Equity, Inclusion and Belonging (DEIB) and thrives in a collaborative and distributed environment. This is a remote position with the individual residing in and eligible to work in a location where VillageReach has an established staff presence : DRC, Kenya, Malawi, Mozambique, South Africa, Cote d’Ivoire or Nigeria.

Description

Essential Duties and Responsibilities include the following. Other duties, responsibilities, and activities may change or be assigned at any time.

• Be a primary contributor across multiple People & Culture domains including, but not limited to :
• Compensation & Benefits strategy and administration
• HR Business partnering across all levels of the organization
• Compliance and risk management
• Champion employee wellbeing and retention and spearhead initiatives to support this
• In cooperation with the Talent Manager and other members of the People & Culture team, support the development and delivery of training programs for our global staff that may include manager training, compliance training, leadership development and technical capacity development.
• Design new policies and deliver on business-critical HR related projects globally
• Own as well as coach and advise people managers on the full spectrum of employee relations issues, across multiple countries
• Work with senior managers across the organization on performance management, employee engagement and workforce planning
• Enhance VillageReach’s culture of curiosity and continuous learning
• Work collaboratively across the organization, managing stakeholders and setting expectations
• As a key member of the Human Resources Community of Practice at VillageReach, contribute content and resources to the community.
• Other projects and duties as assigned.

COMPETENCIES

Achieving Great Results

Risk Taking and Innovation

Key Behaviors : Comfort with ambiguity, curiosity, adaptability, unconstrained and undeterred creativity, resourcefulness.

Business Judgement

Key Behaviors : Getting to root causes, understanding environment, navigating complexity and ambiguity, entrepreneurial energy.

Building Strong Teams

Key Behaviors : Trust in Subject Matter Experts (SME’s); radical candor to resolve conflict, hold each other accountable as colleagues, focused on results, commitment to mission.

Setting Direction

Compelling Communication

Key Behaviors : Clear and evidence-based communication, audience adaptability, curious listener.

Resilient Self Leadership

Key Behaviors : Self-aware, plan how one shows up, emotionally intelligent, use one’s own agency and takes accountability.

Stewardship and Personal Alignment

Key Behaviors : Take ownership, display ethical conduct, effective at resource management, alignment of personal objectives with organizational goals and mission, focus on continuous improvement and sustainability.

Bringing Others with You

Influencing Leadership

Key Behaviors : Cultivate trust, influences to make change, navigate the matrix structure.

Radical Partnership

Key Behaviors : Share information and credit, address conflict, increase impact through collaboration, political and contextual awareness.

Cultivates a Growth Mindset

Key Behaviors : Seek out diverse input, demonstrate flexibility in thinking and curiosity, embrace challenges, demonstrate persistence, seek learning opportunities.

10. Cultural Intelligence and Inclusion

Requirements

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and / or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Supervisory Responsibilities

This position currently has no direct reports but may in the future supervise up to three (3) employees. Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning and directing work; monitoring performance; rewarding and disciplining employees; and addressing complaints and resolving problems.

Education & Experience

Other Qualifications

Environment and Physical Demands

VillageReach employees typically work in a shared, open environment with task and conference rooms accessible to employees for privacy and meetings. The noise level in the work environment is usually quiet. Due to the time zone differences across our USA, Kenya and Country Offices and location of other global staff, we have established core collaboration hours between 6am Pacific Time and 18 : 00 South Africa Time (GMT+1) Monday through Thursday. All staff, regardless of location are expected to be available between these hours. During Daylight Savings Time, this allows for 12 hours per week (3 hours / day) of collaboration time and during Standard Time, 8 hours (2 hours / day). We do not hold cross-office meetings on Friday.

This role is primarily computer based with most of the time spent at a desk, using a keyboard, mouse, laptop and / or monitor and engaging in video calls and collaboration tools across multiple geographies.

Commitment to Diversity & Inclusion

VillageReach is an Equal Employment Opportunity Employer committed to workforce diversity. We believe that diverse, equitably weighted perspectives foster an organizational capacity to create novel solutions that improve health in the most under-reached and hard-to-reach areas. To align our values, innovations and impact, VillageReach is committed to recruiting and retaining a diverse global workforce.

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