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Claims Advisor

HuntswoodZA

27 days ago

Job description

Job title : Claims Advisor

Job Location : KwaZulu-Natal,

Deadline : October 29, 2025

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Job Overview

Working in our claims department you’ll be a key point of contact for customers with insurance claims queries. As a business which strives to provide fair and timely resolution for our customers, we want to ensure that their concerns are appropriately handled every time.

Your main objective when you engage with our customers will be to understand, address and resolve whilst adhering to treating customers fairly, and upholding principles and FCA guidelines.

You’ll enjoy working in a fast-paced, vibrant, and rewarding role alongside a brilliant and hard-working team.

Job Responsibilities

You will always make sure, that the customer’s interest comes first, whilst providing exceptional customer service. You’ll have experience in both outbound and inbound calls, as well as experience of running cases from start to finish. It is important to engage and communicate effectively, ensuring their complaint is resolved in a timely manner. You will be required to lodge claims, update details and make adjustments or cancellations.

Job Requirements

National Senior Certificate (Grade 12)

Clear Credit and Criminal record

1- 2 years’ experience in Insurance Claims (Local or International)

Proven experience in the insurance space

Proven track record of high performance

Excellent command and use of English, both written and Verbal

Attention to detail.

Strong analytical and numeric skills

Required Skills

Assisting customers with their insurance claims.

Handling customer enquiries via email and telephonically.

Proactively identify issues and problems before they arise.

Assist with escalated calls and complaints in line with procedures.

Providing world class customer service to international clients.

Working with various parts of the business to resolve issues

Preferred Skills

RE 5

FAIS

Required Knowledge

Computer literate

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