Store Manager - Parelberg

Store Manager - Faithful to Nature - Parelberg

An opportunity at Faithful to Nature (FtN) has become available for a Store Manager at our new store. The successful candidate will be responsible for maximising sales and ensuring the effective operation of all store activities through effective merchandise and inventory management, operating cost control, and people management.

Faithful to Nature is a market leader in the online natural product retail space with the mission of improving the health of our customers and our planet. We are passionate about innovating and delivering excellent customer service. This is a unique opportunity for someone who is passionate about Faithful-to-Nature's ethos and delivering exceptional customer service!

Responsibilities

Sales and Customer Service :

• Ensure that customers receive outstanding service by offering a friendly environment, including excellent product knowledge and all aspects of the FTN non-negotiable standards.
• Maximise store sales targets while working with team members to model successful sales techniques and customer service standards.
• Drive multiple sales by increasing average customer purchase (ACP) as well as increasing average items purchase (AIP) while monitoring footfall and conversion rates.
• Ensure compliance with all policies and procedures through regular walk-throughs and audits.
• Monitor local market conditions and business trends by assessing mall standings and competitors in order to maximise sales and meet or exceed set goals.
• Monitor sales performance through analysis of productivity and sales reports and suggest new strategies to supervisors and staff.
• Identifies and recognises where problems / issues exist.
• Minimises risk by seeking expert advice and / or collaborating with colleagues as required.
• Informs Management when the solution is outside own area of responsibility or influence.

Administration

Merchandise And Stock Management

Performance Management

Requirements

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