Senior Network & IT Support Technician - Johannesburg

Senior Network & IT Support Technician - Johannesburg

Join a dynamic IoT and service management tech company driving customer experience innovation.

Remote (Johannesburg-based) | R20,000 - R30,000 (experience dependent)

About Our Client

Our client provides wireless IoT technology and customer service analytics solutions, helping businesses capture real-time data on service levels, performance, and customer feedback. Their systems power smart queue management, feedback terminals, and big data dashboards across Southern Africa. The team is small, close-knit, and down-to-earth, a laid-back, mixed environment where humour and accountability go hand in hand.

The Role : Senior Network & IT Support Technician

You'll take ownership of the technical environment in Gauteng, supporting the setup, installation, and maintenance of IoT and network systems for regional clients. This is a hands-on, senior-level role suited to someone who thrives in a self-managed, remote setup while ensuring reliable system performance and client satisfaction.

Key Responsibilities

• Oversee installation, maintenance, and support of all client systems in the region
• Manage network configurations, troubleshoot hardware / software issues, and perform system diagnostics
• Liaise with the scheduling team to plan site visits, maintenance, and client support activities
• Maintain accurate service records and documentation of call cycles and site visits
• Provide remote support to clients and internal teams when required
• Ensure system uptime and proactively identify technical risks or performance issues

About You