Collections & Recovery Portfolio Manager (Remote)
Abantu Staffing SolutionsEast London, South Africa14 days ago
Job type
- Remote
Job descriptionDevelop and maintain the collections policy in alignment with current best practices and strategic thinking Oversee the design, continuous improvement, monitoring, and reporting of collection strategies, with the following objectives : Proactively prevent default among paying customers by identifying and engaging Minimize the roll-forward of early defaulters through targeted intervention Maximize activation of Non-Performing Loans (NPL) and write-off accounts (NPLWO) to optimize NPL net yield Ensure timely and consistent allocation of accounts to appropriate collections channels including OBCC Servicing and Activations, Cybertrac, and EDC, aligned with receipting and activation targets Oversee performance across operational channels including Call Centres (CC), Digital Collections, External Debt Collectors (EDCs), and Cybertrac Establish targets and service level agreements (SLAs) for each channel Develop and maintain performance monitoring reports to track delivery against these targets and SLAs Monitor stock rotation and aging accounts to ensure operational momentum and Facilitate weekly performance reviews with Operational Leads, including performance vs targets, activation counts, and receipting trends Work closely with operational teams to define tailored treatment strategies based on customer segmentation : Design digital communication campaigns across SMS, WhatsApp, email, and customer journey flows Create customized scripts and AI prompts for use in the contact centre Manage all customer settlement initiatives, including both structured and ad-hoc offers Own and maintain the deals matrix that guides settlement offers on NPL-WO accounts Define maximum allowable settlement mandates Approve customer-initiated settlement offers within delegated authority Ensure that all collection activities adhere to applicable laws, regulations, and internal company policies Compile and present regular performance reports, including weekly CC performance reviews and monthly Manco pack Investigate variances in monthly performance and provide recommendations for corrective action
Overview :
Our client in the financial services industry is looking to employ a a Collections & Recovery Portfolio Manager to maximise after cost collections on its portfolio through proactive, strategic, and operational oversight across the full credit lifecycle.
Minimum Requirements :
- Grade 12 / Matric
- Bachelor’s degree in Finance, Economics, Business Administration, Statistics, or a related field
- Proven experience in debt collections, financial analysis, or a similar role within the financial services industry
- Proficiency in data analysis tools and software such as Excel, SQL
Responsibilities : Collections Policy
Management of Collection Strategies
those at risk of default
Performance Monitoring of Operational Channels
compliance with strategy timelines
Collaboration with Operational Channels for Segmented Treatments
Settlement Offer Management
Regulatory and Policy Compliance
Reporting and Monitoring
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Portfolio Manager • East London, South Africa
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