Reconciliations Administrator

OverView

Ensure that CPC employees adhere to reconciliation controls and procedures and report on non-adherence

Responsible to collate information from different source documents in order to complete timely and accurate reconciliation for each fund movement

Responsible to engage with the providers of the documentation (Cash Processing Centre management) to ensure that the data is relevant, up to date, accurate and complete and provided in a timely manner

Responsible to provide Reconciliations

Proactively communicate with internal staff and customers in order to resolve discrepancies within a set timeline

Responsible to escalate issues to Branch Manager when not resolved timeously

Reconcile between claims received and actual discrepancies

Responsible for carrying out discrepancy trending to identify trends

Responsible for reporting of processing backlogs as prescribed by relevant procedures

Review current reconciliation process on a regular basis

Responsible to ensure that all reconciliation documentation is managed in line with Records Management Controls

Special projects as will be communicated from time to time

Assist Reconciliation Departments at Head Office with cash processing recons and resolving queries

Assist with daily operational / finance admin issues / queries pertaining to cash processing and related activities and branch requirements

Provide ad hoc support on customer queries, where resolution has not occurred at branch level

Escalate queries to senior management for resolution

Ensure adherence to controls regarding cash counts

Submission of cash count reports to Head Office

Escalation of non-adherence of procedures

Assist with year-end audit in provision of supporting documentation and information