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Account Manager

Account Manager

CerealBoxWorkFromHome, South Africa
30+ days ago
Job description

We use digital marketing to help charities fundraise online. If you want your skills as a great account manager to actually make a positive impact on the world then this is for you. And when we mean to make a difference, we literally mean it. Our team fundraised to feed orphans, help widows and support refugees. You will be the liaison between our team and the NGOs we serve.

APPLY USING THIS LINK -

So what are we looking for?

  • You’ve got experience as an account manager for a digital marketing agency
  • You have hands-on experience running ads on Meta and Google
  • You are a great communicator and have an infectious energy and charisma
  • You are detail-oriented and thorough in your note-taking
  • You wanted to help charities and NGOs make the world a better place

The Basics

  • Full-time (40 hours+) Monday to Friday
  • Fully Remote (we will provide a coworking space in your local area)
  • Fluent in English (reading, writing & speaking)
  • 2 Month probationary period
  • Must be available during UK hours but flexible working hours

    • About The Role

    Client Management

  • You will onboard new clients which includes getting access to ad accounts, introducing them to the team and ensuring they have a positive initial experience with our processes
  • You will share content and copy for client approval, collect any feedback / amendments and ensure the team fulfill that feedback
  • You will manage between 8-15 clients at any given time
  • Send monthly invoices to clients and ensure all invoices are paid on time

    • Client Meetings

  • You will conduct a weekly meeting with each client that can last up to 1 hour updating them on performance, task progression and next steps
  • Create agendas to address previous and future tasks before meetings
  • Send meeting minutes to clients directly after calls
  • Update Asana on action points directly after the client calls

    • Media Buying

  • You have a strong enough understanding of Meta and Google Ads to the extent that you explain Media buying performances
  • You can make simple suggestions on media buying strategies and content ideas on client calls
  • You have hands-on experience running Meta and Google Ads (you will not run or manage any advertising campaigns)

    • Client Reporting

  • You will record a Loom video each week explaining the results for the week, presenting new ideas and reporting on tests that have been conducted during the week (the content for this Loom video will be shared by the Head of Strategy but you will take their insights and record the report)
  • Monthly reports on the 1st of each month detailing the performance of emails and ads

    • Communication and Character

  • You overcommunicate and are extremely detailed oriented
  • You relentlessly chase tasks both from the client and from the internal team to ensure they are done early
  • A great energy and vibe that is infectious and makes everyone else happy
  • You go above and beyond to make clients happy
  • You are confident in front of the camera even when clients are pressuring you and asking difficult questions
  • Excellent written and verbal skills
  • Consistently chasing client happiness and satisfaction

    • How We Judge Success For This Role

  • Build a genuine friendship with the client so it pains them to leave you
  • Reduces the questions the internal team have after being assigned a task on Asana by writing detailed briefs and descriptions
  • Responds to clients in less than 15 minutes
  • We never get a complaint about communication from a client (their only complaint should be performance-related)
  • The agency retains clients for 6+ months
  • You understand the client's brand better than anyone else in the team

    • If you are interested in this position, please submit an application at the following link.

    LINK -

    Our team will review your application and get back to you shortly. We look forward to hearing from you!

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    Account Manager • WorkFromHome, South Africa

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