This job offer is not available in your country.

Regional Operations Manager- KZN

Fidelity Services GroupPinetown, ZA

11 days ago

Job description

Job title : Regional Operations Manager- KZN

Job Location : KwaZulu-Natal, Pinetown

Deadline : October 19, 2025

Quick Recommended Links

Jobs by Location
Job by industries

MAIN PURPOSE OF JOB :

The overall purpose of the position is to effectively manage the functions of the Operations Department within the region, with key focus on providing quality contractual services to customers, in compliance with legislation, company policies, processes and procedures, and to ensure the achievement of budgeted financial targets.

The role requires a highly engaged leader who will implement future strategies for producing the changes needed to achieve the required business results.

REQUIREMENTS

Experience

10 years of progressively more responsible positions in senior management positions, preferably in a similar industry, if not in possession of a formal tertiary qualification.

Proven track record of successfully supervising and managing a team within a high demand environment.

Qualification

Relevant Management Degree / Diploma / Certificate and / or relevant experience.

Required Skills, Knowledge or Characteristics Strong effective communicator.

Ability to coordinate the efforts of a large team of diverse employees.

Demonstrated ability to for continuous improvement and departmental contribution. Ability to lead in an environment of constant change.

Demonstrated effectiveness in customer interactions.

Financial Acumen.

Aptitude for the use of technology within the operational environment.

Comfort around senior management

SPECIFIC RESPONSIBILITIES :

This list is non-exhaustive and may be added to or removed from over time.

Align people with process

Communicate the direction in words and deeds to all those whose cooperation may be needed so as to influence the teams and coalitions.

Energise people to overcome all forms of barriers to change and therefore achieve the agreed business results.

Produce change to build a successful and profitable function.

Provide leadership and instruction to a senior team of managers responsible for a truly customer-service orientated organisation.

Manage interdivisional relationships within the organisation, work directly with other internal functional areas and take ownership for the department.

Create a performance based culture and ensure effective succession planning.

Compliance

Responsible for ensuring that all company processes and procedures relating to Armed Response, Guarding, Fleet and Training comply with the company rules as well as the relevant statutory laws.

Responsible for ensuring that company operations comply with all internal standards and requirements.

Actively monitor and drive compliance management within the Operations Department to minimise risk exposure to potential reputational damages and / or fines. Utilise existing compliance management systems i.e. FAMS, GreenFleet, SecureDrive etc to deliver the required results.

Manage the flow of information to and from business partners to ensure compliance within the various business units. Train and educate relevant staff, supervisors and business partners so that they are informed of any legal changes and updates to compliance guidelines.

Conduct regular region and branch assessments to determine whether company policies and procedures are compliant.

Armed Response

Be a true partner to the business by managing the interaction between Armed Response and all other business functions – HR, Finance, CMC, CCC etc.

Drive continuous improvement in service delivery and cost efficiencies through the analyses and interpretation of data, improvement of processes and the implementation of new projects where appropriate.

There will be a strong focus on attrition analysis and the operationalization of service plans to this effect.

Work directly with business partners – General Managers, Regional Managers and Branch Managers - in development of area specific plans.

Assist the business in achieving the budgeted Gross Margin by continuous service improvement and cost management, included but not limited to :

Fuel consumption, fuel usage, mileage management.

Vehicle related costs through reduction in accidents and accident costs and the optimisation of resource deployment.

Direct labour costs like overtime, absenteeism, training, excess leave and staff turnover.

Overhead cost control to effectively manage the Cost To Serve.

Define and drive targets set nationally or in agreement with internal business partners.

Implement processes and systems to manage and drive down complaints / queries and terminations.

Guarding Management

Drive continuous improvement in service delivery and cost efficiencies through the analyses and interpretation of data, improvement of processes.

Work directly with business partners – General Managers, Regional Managers and Branch Managers to ensure :

Correct wage to revenue ratios in all contracts

Assessment of monthly NPS scores and overview of action plans

Direct labour costs like overtime, absenteeism and excess leave are being managed effectively Ensure that all vehicle related policies are being adhered to.

Ensure that all vehicle related costs are being managed effectively within the regions / branches.

Overhead cost control to effectively manage the Cost To Serve.

Define and drive targets set nationally or in agreement with internal business partners.

Implement processes and systems to manage and drive down complaints / queries and terminations.

Fleet Management

In conjunction with the Regional Fleet Manager;

Overall responsibility for maintaining a safe, reliable and cost-efficient fleet of vehicles to support the business. Accountable for cost controls and managing of internal (FSG Logistics Department) and external vendor relations.

Efficient resource planning in terms of vehicles.

Fuel management.

Accident management

Effective management of all Fleet Management processes like cluster setup, onboard vehicle monitoring, violation reporting and management.

Training

In conjunction with the Fidelity ADT Training department;

Ensure that all Operational employees are fully trained in accordance with legislation and internal training requirements.

Together with business partners and the Fidelity ADT Training department, continuously develop training initiatives to improve on the skill sets of Operations employees to be able to execute on the customer demands. Ensure that all Operations employees are fully trained to cope with the daily demand and scope, with a specific focus on EHS. Consistently evaluate the operational environment and adopt the training requirements so that employees are equipped to deal with these changing demands.

Environmental Health and Safety

Provide transformational leadership in the effective management of the EHS function.

Conduct EHS audits and implement corrective actions where required.

Lead significant improvements in the reduction of Significant Incidents and Motor Vehicle Accidents.

Review all serious and significant incidents and near miss incidents with a view of formulating corrective actions and effective managing of risk.

General

Together with the finance team, create the Operations department’s annual budget.

Formally review the region’s financial Income Statements on a monthly, quarterly and annual basis with the financial team and business teams.

There will be a strong focus on customer service and operational execution. Continuous customer involvement is a key requirement for service improvement.

Performance management of all direct reports is essential, review performance kpi’s as required and develop plans for improvement in performance where required.

Ensure compliance with internal policies and procedures, external regulations and standards.

Mentor and coach direct reports to ensure their growth and development and the continuous succession. Drive reward and recognition activities.

Security / Safety jobs

Create a job alert for this search

Regional Manager Kzn • Pinetown, ZA

Related jobs

Promoted

Project Manager : KZN, Durban & Botswana

Rooftop RecruitmentDurban, South Africa

Project Manager : KZN, Durban & Botswana.SANRAL projects at a value of at least 1 billion or more.Diploma or bachelors degree in project management.Show moreLast updated: 30+ days ago

Promoted

Regional Sales Manager - Real Estate (Commercial / Residential)

Dina Gates Recruitment (Pty) LtdDurban North, South Africa

Northpoint Realty Group is seeking dynamic and driven Regional Sales Managers in Real Estate to lead and grow a team of Commercial Real Estate Brokers and Residential Real Estate Agents.Take contro...Show moreLast updated: 30+ days ago

Promoted

CREDITORS CLERK SUPERVISOR - DURBAN NORTH

Level-UpDurban North, South Africa

To ensure accurate, timeous, and efficient processing and reconciliation of creditor accounts using the Genesis Accounting Software Excel-Based Accounting System, maintaining excellent supplier rel...Show moreLast updated: 30+ days ago

Promoted

Operations Manager

Abantu Staffing SolutionsDurban, South Africa

Our client in the Logistics Industry is seeking an Operations Manager to join their team.The successful incumbent will be responsible for ensuring the effective and efficient management of the oper...Show moreLast updated: 30+ days ago

Promoted

Manager, Accounts KZN

Standard Bank GroupDurban, KwaZulu-Natal, South Africa

Standard Bank Group is a leading Africa-focused financial services group with opportunities to work alongside talented professionals. We are passionate about creating growth in Africa and delivering...Show moreLast updated: 1 day ago

Promoted

Claims Handler (Body Corporate)

The Legends AgencyKloof, South Africa

A reputable short-term insurance provider is seeking a.Body Corporate and Sectional Title claims.Handle end-to-end short-term insurance claims, with a focus on Body Corporate and Sectional Title po...Show moreLast updated: 30+ days ago

Promoted

Head of Sales Operations - UK

The UnlimiteduMhlanga, KwaZulu-Natal, South Africa

We’re on the hunt for a Head of Sales Operations – UK!.Are you a strategic operator with a bias for action and a passion for performance? We’re looking for a commercially savvy leader to drive our ...Show moreLast updated: 30+ days ago

Promoted

Regional Sales Manager

Flink RecruitmentBallito, South Africa

Profit Share : Earn between R90,000 and R270,000 per month based on your regional performance.Dual Role : Continue operating as an agent at a 70% to 80% commission split while taking on the regional ...Show moreLast updated: 6 days ago

Promoted

Warehouse Manager

OttoBauthenticDurban, South Africa

Warehouse & Distribution Manager – KZN Region (Durban).Only EE candidates from the Freight Forwarding Industry will be considered. Warehousing, Distribution, Freight Forwarding, Logistics.Join our d...Show moreLast updated: 1 day ago

Promoted

Regional Branch Manager

Gap ConsultingDurban, South Africa

Minimum of 8 years' experience in the Car Rental Industry with at least 4 years in a Managerial role.A Diploma or Degree in Management | Business Administration will be an advantage.Proficiency in ...Show moreLast updated: 20 days ago

Promoted

Inventory Manager KZN

Set ConsultingMount Edgecombe, South Africa

The purpose of role of Inventory Manager is to ensure the correct put away, storage, replenishment and accuracy of inventory within the Distribution Centre across the client base.The Key Functional...Show moreLast updated: 11 days ago

Promoted

Regional Operations Manager

Feltex AutomotiveDurban, KwaZulu-Natal, South Africa

Feltex is seeking an experienced.The successful incumbent will drive optimal efficiencies, productivity and quality in manufacturing operations while ensuring stock and inventory metrics align with...Show moreLast updated: 2 days ago

Promoted

Regional Sales Manager

Edge ExecutivesDurban, South Africa

Type : Permanent | Automotive Sales Leadership.This is a strategic sales leadership role for a dynamic individual with strong automotive sector experience. If you're ready to shape regional strategie...Show moreLast updated: 30+ days ago

Promoted

Retail Operations Manager

SiG Labour CorporateDurban, South Africa

KEY TASKS AND RESPONSIBILITIES : .Lead and support a team of 4 Area Managers in overseeing day-to-day operations across retail fuel sites to ensure smooth, safe, and compliant operations.Support and ...Show moreLast updated: 28 days ago

Promoted

REGIONAL GENERAL MANAGER (Commercial Operations of Capital Equipment)

The Recruitment Guympumalanga, KwaZulu-Natal, South Africa

NEW EMPLOYMENT AVAILABLE | NUWE WERK BESKIKBAAR.IMISEBENZI EKHONA | UMSEBENZI OMTSHA OKHOYO | MOSEBETSI.Show moreLast updated: 30+ days ago

Promoted

KZN Regional Manager (Network Engineering) Fixed-Term-Contract

Huawei Africa LtdDurban, South Africa

Summary of Duties and Responsibilities : .Ensure an ongoing routine maintenance program with adequate availability of resources and equipment. Daily work planning, Task Allocation, Shifts, Leave, Indi...Show moreLast updated: 8 days ago

Promoted

Regional Operations Manager

FeltexDurban, KwaZulu-Natal, South Africa

Feltex is seeking an experienced Regional Operations Manager to oversee the management of the day-to-day operations of the KwaZulu-Natal region. The successful incumbent will be responsible for opti...Show moreLast updated: 1 day ago

Promoted

Expansion & Operation Manager - South Africa (iGaming / Fintech)

Black Pen RecruitmentDurban, South Africa

Our client believes in the power of Virtual Advancement—leveraging digital innovation and strategic foresight to help businesses excel in a rapidly evolving world. With a focus on agility and adapta...Show moreLast updated: 30+ days ago