Utilities Administrator : Recoveries X 2

Primary Purpose of the Job

To provide specialist support to ensure that utility recovery ratios are accurate and optimised and to take responsibility for billing, query, financial and supplier management for their assigned portfolio.

Key Performance Areas (KPAs)

• To review recovery ratios ensuring that ratios are maintained and optimised where possible (monthly review of utility management performance reporting for each property flagging potential issues with service providers and internal stakeholders).
• To ensure the optimal and accurate recovery tariff allocation in line with Redefine's agreed billing methodologies.
• To review the accurate allocation of supply, metering and expenses to consumers and ensure all consumption is accounted for.
• To ensure all tenant and billing related queries are addressed timeously.
• To provide specialist and / or technical support related to utility management to property management teams where needed.
• To track utility management service provider performance to ensure services are delivered as per service level agreements and address and resolve non-performance.
• To assist Property Administration with technical query resolution.
• To ensure that all recovery liability information remain up-to-date and is timeously provided to the service provider by the relevant departments.
• To ensure the accurate allocation of recoveries (based on liability information) by the appointed utility management service provider.
• To prepare and provide monthly performance reporting to the business.
• To interact with utility analyst to understand improvement opportunities.

The above duties are the main duties required to be successful in this role, however, the employee can be requested to perform other duties and responsibilities from time to time during his / her employment with the company, based on its operational requirements.

Requirements

Qualifications

Experience

At least 3 years' experience of utility management (within the property sector preferred).

Proficiencies

Petencies

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