Noc Engineer

About Us

We’re a world‑leading smart mobility SaaS tech company with over 2,, active users.

Our teams are collaborative, vibrant and fast‑growing, and all team members are empowered with the freedom to influence our products and technology. Are you curious, innovative and passionate? Do you take ownership, embrace challenges, and love problem‑solving?

Role Summary

The NOC Engineer will be responsible for monitoring, supporting, and maintaining Cartrack’s critical infrastructure and services in a 24 / 7 environment. The role focuses on incident detection, troubleshooting, escalation, and ensuring service availability across the open‑source Linux‑based technology stack. This position requires shift work and participation in rotation schedules to provide continuous operational support.

Responsibilities

• Monitor infrastructure, applications, and services for performance, availability, and security issues.
• Respond to alerts, incidents, and outages, ensuring timely resolution or escalation to relevant teams.
• Perform initial troubleshooting and root‑cause identification for system and network issues.
• Maintain accurate incident logs, shift handovers, and reporting of system events.
• Work closely with SRE, DevOps, and development teams to escalate and resolve complex issues.
• Ensure SLA adherence for uptime, incident response, and recovery times.
• Document procedures, known issues, and resolutions for operational knowledge sharing.
• Participate in shift rotations (day / night / weekend) to ensure round‑the‑clock monitoring coverage.

Qualifications

Nice to Have

Additional Requirements

Job Details

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