Collections Agent

Key Responsibilities :

• Contact students or clients with overdue accounts via phone, email, or SMS to arrange payment or negotiate repayment plans.
• Monitor and follow up on payment commitments to ensure timely settlements.
• Maintain accurate records of all communications and payment arrangements in the system.
• Work closely with the finance and student support teams to resolve disputes or queries affecting payment.
• Generate and send statements, reminders, and demand letters when necessary.
• Recommend accounts for escalation, legal action, or write-offs as per policy.
• Contribute to monthly collections targets and performance metrics.
• Ensure compliance with the Protection of Personal Information Act (POPIA) and internal confidentiality policies.
• Deliver exceptional customer service and represent Regenesys professionally at all times

Qualifications and Experience :

Key Competencies :