Operations & Maintenance Coordinator

Company : TCPC Africa Location : Cape Town CBD, South Africa (Remote / Office)

Position Summary : TCPC Africa, the new South African arm of the UK-based The Cooperative Property Company, is seeking a highly organised and proactive Operations & Maintenance Coordinator.

This role is the central hub for ensuring the smooth and efficient operation of a significant segment of our UK property portfolio.

You will be the engine of our maintenance process, managing the entire lifecycle of work orders from initiation to completion.

Responsibilities

• Intake & Triage : first point of contact for all incoming maintenance requests, log, acknowledge, and categorize each task.
• Prioritisation & Planning : assess and organize all logged tasks based on urgency, tenant impact, and contractual requirements to establish a clear order of operations.
• Stakeholder Liaison : central communication link, liaison with internal teams (such as Housing Support Officers) for task details and with tenants to schedule access and provide updates.
• Workforce Coordination : plan and dispatch maintenance operatives (e.g., “man in a van”), effectively manage daily schedules to maximize productivity and meet response targets.
• Process Management : oversee seamless execution of both planned preventative maintenance and reactive repairs, ensuring all activities align with company standards and deadlines.
• Closure & Documentation : ensure all completed jobs are formally closed out, document feedback from maintenance operatives and update relevant systems to reflect new status of each property.

Qualifications & Experience

Personal Attributes

Job Type : Full‑time

Pay : R— (salary unspecified)

Work Location : In person (remote option available)

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