Junior Account Manager

At CV-Library, we have a simple vision : to help the world to work and we are looking for exceptional and talented people to help us realise this vision in both UK and overseas markets.

We are in a period of accelerated growth, following a year of key strategic acquisitions and significant investment across all parts of the business from Tech and Data to People and HR, there’s never been a more exciting time to join us or a better place to grow your career!

Key Responsibilities

We are currently looking for a client-centric, motivated and enthusiastic Customer Success Executive / Junior Account Manager to join our Customer Success team in Cape Town, South Africa. You will be responsible for managing your own assigned client accounts and have communication skills and customer service experience to provide support with a proactive and solution-orientated service.

• Manage a portfolio of customer accounts – providing regular contact with them and supporting them with any queries they have concerning the CV-library product they have purchased.
• Always be proactive, review customer accounts and their use of our products to identify any areas where they may be able to provide better customer care, and guidance of how to use our products and services.
• Where appropriate identify opportunities for our sales teams to be able to upsell our products and services.
• Be a support and guide to customers so that they value CV-Library’s products and services and see us as a platform where they would want to repeatedly purchase products from.
• Ensure our customers are onboarded with our products and provided training and support to be able to utilise our services effectively.
• Be comfortable understanding market trends and data to be able to provide a level of customer that exceeds what our competitors provide.
• Be passionate about customer care and providing exceptional service for all out customers – deal with any queries or frustrations with our services quickly and within set KPI’s.
• Manage multiple priorities at any time and ensure that the customer experience is at the heart of everything you do.
• Liaise with wider departments specifically sales to ensure that we are building long lasting client relationships.

Key Qualifications and experience :

Requirements

Benefits

We are actively committed to promoting a fully diverse and inclusive workforce and we welcome applications for this role from all candidates who meet the key requirements.

Please do not hesitate to get in touch should you require any reasonable adjustments to assist with your application.