Receptionist

CALLFORCE BPO is looking for a receptionist to provide professional front desk support, manage office visitor traffic, assist with general administrative tasks, and create a welcoming environment for clients, vendors, and employees in a fast-paced BPO setting.

Key Responsibilities :

Greet visitors, staff, and clients warmly and professionally upon arrival.

Manage the front desk and operate the switchboard – direct calls to relevant departments or take accurate messages.

Monitor visitor logbooks and issue visitor badges according to company policy.

Maintain a clean, organized, and presentable reception area.

Handle incoming and outgoing mail, couriers, and deliveries.

Provide general administrative support including scanning, filing, document preparation, and booking meeting rooms.

Assist HR or facilities with onboarding, desk allocation, or staff requests as needed.

Coordinate refreshments and setup for client visits or internal meetings.

Maintain confidentiality of sensitive business or HR-related information.

Support team morale with a professional and approachable attitude.

Minimum Requirements :

Education :

Matric / Grade 12 (required)

Office Administration or Secretarial Certificate (advantageous)

Experience :

Minimum 1 year experience as a receptionist, front desk agent, or admin assistant (BPO or corporate environment preferred)

Experience with multi-line switchboards and front desk management tools

Skills :

Excellent verbal and written communication

Strong organizational and time management skills

Friendly, professional demeanor and presentation

Tech-savvy : MS Office (Word, Outlook, Excel), printers / scanners, email systems

Ability to multitask and handle pressure in a busy office

Key Competencies :

Customer service orientation

Attention to detail

Problem-solving and initiative

Team collaboration

Reliability and discretion