Hours : Full Time, Monday to Friday ( 10am - 6pm SAST )
Reports to : Director
Salary : R28 000 per month
About The Client
Our client is a specialist lettings agency that manages shared rental homes - known in the UK as HMOs (Houses in Multiple Occupation). They oversee 120 individual rooms across Greater Manchester, each rented by separate tenants who share communal facilities like kitchens and bathrooms. Their focus is on ensuring these homes are safe, well-maintained, and legally compliant whilst delivering excellent service to both tenants and landlords.
Role Purpose
They are seeking a reliable, proactive Remote Property Manager based in South Africa to take ownership of property condition, maintenance coordination, and tenancy transitions. You will manage maintenance issues, coordinate UK-based contractors, oversee digital inventory processes, and support tenant and landlord communications. On-the-ground tasks are handled by UK-based staff.
This coordination-focused role is ideal for someone who thrives on digital systems, proactive problem-solving, and clear communication.
Key Responsibilities
๐ ๏ธ Maintenance Coordination
- Triage and manage reported maintenance issues via COHO
- Assign tasks to UK-based Maintenance Technician or approved contractors
- Ensure all jobs are completed promptly and to a high standard via photo / video follow-ups
- Keep accurate digital records in COHO and shared documents
๐ Tenant Check-In / Check-Out
Coordinate the end-of-tenancy process : cleaners, handyman works, and inventories via remote systemsReview check-out and check-in inventories on Inventory HiveDelegate any physical inspections to on-site staff, ensuring standards through photo documentationEnsure rooms meet Confidence Property standards before re-letting๐ฅ Tenant & Landlord Support
Resolve tenant complaints professionally, escalating where necessary and following throughSend landlords quotes for approval before instructing non-routine or higher-cost worksKeep landlords updated on property condition, issues, and work progress๐ Compliance Support
Coordinate on-site access via Handyman & Lettings Negotiator for inspectionsEnsure remedial actions are tracked and closed offMonitor property safety issues via reports and imagesOversee 6-monthly digital inspections using Inventory Hive๐งผ Housekeeping & Communal Standards
Review cleaner reports and images to ensure communal areas are up to standardEscalate bin issues or repeated cleanliness problems to tenants via WhatsApp / emailMonitor and guide tenants on proper recycling via remote communication๐ค Contractor & Supplier Management
Work with preferred contractors, ensuring reliability and value for moneyRequest and compare quotes, arrange access, and monitor completionOnboard new suppliers as needed, checking references and insurances๐ท๏ธ Lettings Support
Coordinate with Lettings Negotiator to ensure rooms are photo-readyEnsure all property media and digital inventories are current๐ Relationship Building
Build rapport with landlords via Zoom, calls, and emailSupport client confidence and retention through professional communicationRequirements
Proven experience in property management, maintenance coordination, or residential lettingsStrong organisational skills and attention to detailExcellent communication and customer service skills via phone and videoTeam-oriented mindset with ability to collaborate across remote and local teamsAbility to follow through, escalate issues when needed, and manage multiple priorities effectivelyCoordination-focused understands processes and how the different parts fit together. Must be task-focused.I would add a key skill / responsibility as follows : Able to assess and mitigate risk effectively for all stakeholders.Demonstrates composure and sound judgment under pressureAbility to prioritise using the Project Management Triangle - Quality / Cost / Time and present your recommendations to stakeholders.Ability to balance empathy with effective conflict resolution.Desirable
Familiarity with UK HMO regulationsExperience in UK HMO ManagementExperience with Asana, COHO HMO Management Software and InventoryHiveExperience with property management systemsBenefits
What We Offer
Friendly team culture with clear communicationDefined area of responsibility and autonomy to manage your workloadA key role in a growing, systemised agency that values integrity, quality, and accountability