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Front Office Manager – Dikhololo Resort

Beekman GroupZA

18 days ago

Job description

Job title : Front Office Manager – Dikhololo Resort

Job Location : North West,

Deadline : October 10, 2025

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Key Performance Areas : Full Management responsibility of a Front Office Operation of a large and very busy Resort property including :

General Office administration, telephone, reservations, reception

Management and administration of communications with online booking platforms

Dealing with guest queries, requests and complaints and management of guest relations

Revenue control and management

Handling & recording of cash & other income

Management and administration of all front office staff including Drivers

Procurement & control of certain consumable & non consumable stocks and assets including the conducting of stock takes

Interaction & liaison with all departments and areas including outsourced functions

Provide assistance to the Resort Manager in any areas required and be able to provide Management backup for same

Key Competencies & Personal Attributes :

Proven Front Office Management experience and a history of experience in the Hospitality industry

Proven management skills including : Guest & Staff relations and administration, Management of revenue streams, Budgeting and Financial experience

Excellent understanding of all aspects of Hospitality Operations

Computer literacy skills including : Excel, Word and practical experience of Hospitality Property Management systems (Opera / Fidelio, Semper, Apex, Hotelier etc)

Desire and ability to work in a fairly remote location

Ability to work under pressure and without supervision

Attention to detail

Proven communication skills

Ability to work normal hospitality hours including shifts, overtime, working weekends and public holidays

Own transport and a valid driver’s licence essential

Administrative / Management jobs

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