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Front Office Coordinator

Helderberg PersonnelZA

5 days ago

Job description

Job title : Front Office Coordinator

Job Location : Western Cape,

Deadline : October 24, 2025

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Key Responsibilities Include but Are Not Limited To

Assist the Reservations Manager with strategy implementation and planning

Oversee smooth and professional check-in / check-out procedures

Monitor guest profiles, preferences, and memberships on Opera

Resolve guest complaints promptly and effectively, escalating where necessary

Maintain cash handling, banking, and account control procedures

Support team culture, training, and communication to ensure service excellence and upselling

Oversee Front Office operations during shift, including guest arrivals, VIPs, functions, and conferences

Ensure compliance with hygiene, appearance, and safety standards

Maintain equipment, supplies, and stationery stock levels

Complete daily reporting and accurate shift handovers

Criteria

Previous experience in Front Office operations within a lodge or hotel environment

Strong guest relations skills with a warm, professional manner

Excellent computer skills

Sound knowledge of Opera or similar property management systems

Attention to detail with strong administrative and financial controls

Ability to manage and motivate a team, fostering a culture of excellence and upselling

Flexible, reliable, and able to handle pressure in a dynamic environment

Well-groomed and well-spoken

Fully proficient in English (read, write, speak)

Solid Afrikaans (understand, speak, write)

Good knowledge of the geography and places of interest in the surrounding area

Administrative / Management jobs

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Office Coordinator • ZA

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