Groups and Incentives Relief Consultant

Job Description

Groups & Incentives Relief Consultant – Luxury Property Group | Sandton

Kendrick Recruitment is currently seeking a detail-orientated and proactive Groups & Incentives Relief Consultant to join a leading luxury property group based in Sandton . This role is ideal for an experienced travel professional with strong organisational skills, a passion for exceptional service delivery, and the ability to manage complex itineraries and group logistics.

Location : Sandton

Salary : Negotiable, depending on experience

Key Responsibilities

Oversee and manage the workload of assigned consultants during periods of absence (annual leave, illness, or training).

Handle re-quotes, proposals, and operations management for ongoing client bookings.

Assist with the development and coordination of agent and hosted educational bookings in collaboration with the Sales team.

Support the implementation and testing of systems and operational procedures.

Follow up on provisional bookings and revisit lapsed or dead leads during quieter periods.

Assist with loading bookings and administrative tasks during peak periods.

Support Small Group Journey coordination and logistics.

Contribute to supplier and product sourcing to enhance the creativity and diversity of the department’s offerings.

Occasionally accompany groups on travel assignments to support operations.

Knowledge & Expertise

Strong understanding of the tourism industry, including travel channels, destination management, and customer expectations.

Solid knowledge of Southern and East Africa, with the ability to provide informed recommendations.

Understanding of commercial strategy, business acumen, and decision-making principles.

Familiarity with terms, conditions, and market dynamics relevant to the luxury travel industry.

Basic understanding of crisis management protocols, including risk mitigation and emergency response.

Proficiency in Tourplan , Wetu , and Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) advantageous.

Skills & Attributes

Exceptional attention to detail and accuracy in itinerary planning, documentation, and communication.

Strong organisational skills with the ability to manage multiple priorities and deadlines efficiently.

Proactive approach with strong problem-solving and analytical capabilities.

Collaborative and adaptable team player who thrives in a dynamic environment.

Excellent interpersonal and communication skills, both written and verbal.

Ability to work independently and make sound decisions under pressure.

Creative mindset combined with commercial awareness.

Administrative precision and high levels of self-motivation.

Personal Characteristics

Passionate about providing outstanding customer service and exceeding client expectations.

Self-driven, diligent, and committed to operational excellence.

Flexible and adaptable, with the ability to remain calm and effective in fast-changing environments.

Willing to share knowledge, inspire colleagues, and foster a supportive team culture.

Motivated by a genuine desire to deliver quality, rather than by targets alone.

Experience & Qualifications

Minimum of 3–5 years’ previous inbound tour consulting experience .

Previous experience in luxury travel, groups, or incentives consulting will be highly advantageous.

This is an excellent opportunity for a seasoned travel professional to join a high-performing team within one of South Africa’s most respected luxury travel groups, offering room for professional growth and the chance to work across some of the continent’s finest destinations.

Requirements

experience