Site Controller Market Related

Site Controller

Our client based in the Eastern Cape is looking for a Site Controller, with relevant experience within the logistics environment.

Duties & Responsibilities

Operational

• Ensure that all Standard Operating Procedures are known, understood, documented, in place, managed, maintained and enforced.
• Understand and know how to make use of the various systems in the business.
• Keep all filing and administration up to date.
• Monitor the processes of scanning, manifesting and authorising various In-house documents and dispatching of freight.
• Ensure the effective utilisation, optimisation of vehicles and correct loading of vehicles.
• Ensure vehicles are planned and ordered according to specific requirements and communicated to relevant parties.
• Ensure all freight is correctly processed as per statuses.
• Rectify any discrepancies from the receiving branch within the allocated time frame.
• Order stationery timeously and ensure adequate quantities are ordered.
• Report any variances.
• Keep an awareness of operational difficulties and advise all parties accordingly.
• Ensure quality reports conform to the requirements of the customer.
• Evaluate and follow up on service levels with Manager and Customer Relations Manager.
• Liaise with various departments within the group regarding contract operations.
• Ensure KPIs are of the correct criteria.
• Inform the customer immediately if there are any delivery delays.
• Handle and document all queries and customer complaints.
• Monitor and compile daily and monthly reports (Health and Safety; Operational).
• Act on all non-deliveries regarding NDD’s and ensure out on delivery with Hub staff.
• Manage and control RLOG returns and collections and ensure quality proof of delivery returned to RLOG.

Staff

Quality, Health and Safety and KPI’s

Desired Experience & Qualification

Skills Required

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