Online Sales Support Consultant

Summary : This role is responsible for managing inbound customer communication primarily through Respond.io , including WhatsApp Business, web chat, and social channels. The role involves direct customer service, order quoting, sales follow-ups, and maintaining strong digital communication standards. Occasional support will also be provided to the Takealot and Amazon sales platforms, ensuring flexibility and teamwork across the Online Sales Department .

Reports to : Sales Supervisor (Online)

Location : Stikland, Cape Town

Schedule : Monday – Friday, 08 : 00–16 : 30

Salary : Market related and commensurate with experience

Responsibilities

Customer Communication – Respond.io

• Manage all inbound messages via WhatsApp, website chat, and social platforms using Respond.io.
• Respond to clients professionally, efficiently, and in alignment with the company’s brand voice.
• Issue quotes, images, product links, voice notes, and invoices directly through chat when required.
• Follow up with clients who have not completed their purchases.
• Record and tag all interactions accurately for reporting purposes.
• Escalate complex or unresolved queries to relevant departments.
• Ensure no chat or customer lead is left unattended.

Sales Support – General

Platform Support – Takealot & Amazon (Occasional)

Administration & Team Support

Requirements

Competencies

If you meet the above requirements and are eager to be part of a dynamic online sales team, we invite you to apply.