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Product Specialist
FNB South AfricaJohannesburg, ZA30+ days ago
Job descriptionThrough Product design help deliver exceptional service that exceeds customers’ expectations through proactive, innovative and appropriate solutions. Closely monitor and stay close to the details of product design and rules. Assist in resolving product production incidents by confirming root cause and ensuring resolution by seeing through the incident from inception to closeout. Receive and analyze feedback from end users to improve product design. Gain a thorough understanding of Guernsey regulatory requirements to inform product builds. Collaborate with key enablers and supporting product houses within FirstRand to ensure the product operates optimally. Understand local and international trends that impact product performance to inform business requirements related to product design, pricing, and rewards. Manage costs / expenses within approved budget to achieve cost efficiencies. Deliver exceptional service that exceeds customers’ expectations through proactive, innovative and appropriate solutions. Cultivate and manage objective working relationships with a variety of stakeholders, including end-users, SMEs, project managers and senior staff members. Translate strategies into actionable goals and execute relevant projects / initiatives aligned to strategic objectives Initiate and manage product research and market research to ensure sustainability and future competitive g Facilitate the conversion of knowledge and ideas into new or improved products, processes and services. Manage own development to increase own competencies. Bachelor's degree in Business or a related field. Prior experience in a product specialist or similar role would be advantageous Must have knowledge of the financial services industry and regulatory environment. Excellent problem-solving skills with the ability to resolve production incidents efficiently. Strong analytical skills to interpret end-user feedback and regulatory requirements. Excellent communication skills, both written and verbal, to effectively interact with stakeholders. Ability to collaborate with cross-functional teams and key enablers within the organization. Ability to analyze market trends and their impact on product performance. Experience in filtering and translating information to shape business requirements. Knowledge of product design, pricing strategies, and rewards programs. Customer Service jobs
Job title : Product Specialist
Job Location : Gauteng, Johannesburg
Deadline : October 05, 2025
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Product Specialist • Johannesburg, ZA
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