Payroll Outsource Administrator

Overview

We are currently looking for a Payroll Outsource Administrator who will be responsible for the accurate and timely processing of clients payroll ensuring that clients employees are paid on time whilst maintaining confidentiality and assisting clients in understanding payroll related queries in line with relevant legislation.

Responsibilities

• Client Retention : Maintain a high client retention rate by providing quality service and effective communication in accordance with LPD Processes.
• Establish and maintain professional client relationships aiming for a 90% retention rate.
• Implement and configure client requirements in alignment with client expectations and LPS (LabourNet Payroll System).
• Resolve client queries and provide value-added services through troubleshooting via various channels (onsite online phone email team viewer).
• Escalate unresolved queries as per SLA maintaining ongoing communication with clients and adhering to the Key Account Strategy (KAS) and Client / Employee life cycle processes.
• Development : Competence : Stay updated on system functionality and legislative changes through self-development.
• Ensure alignment with career path requirements.
• Develop the competency and skills of the team through formal and informal learning sessions to meet expected standards.
• Facilitate knowledge transfer among teams to enhance overall competence.
• Maintain up-to-date knowledge of relevant industry developments.
• Product : Quality Maintain service quality through adherence to the client visitation schedule to maintain SVR (Service Value Ratio) and ensure profitable clients receive service within SLA.
• Efficiently book client appointments and obligations while recording them accurately in the prescribed software platform.
• Weekly closure of appointments ensuring accuracy in categorizing satisfied and unsatisfied clients.
• Upload all relevant client documents onto the CMS (Content Management System).
• Monitor time spent vs. retainer providing monthly reports on unsatisfied appointments and SVR to the Outsource Manager. Also responsible for client sign-off documents and handover processes as per internal procedures.

You are part of

Our people are experts in their field who have a passion for what they do and constantly seek to exceed the expected standard. Our people pride themselves to deliver best practice.

Package & Remuneration

Embark on an exciting rewarding and challenging career move and join Labournet, a market leader in the HR Management Services sector. If you enjoy rendering work that meets / exceeds high standards and want to fast track your career, Labournet is where you want to be!

Qualifications

Youll need a customer-first mindset and the following skills to succeed in this role :

Minimum Requirements

Experience required

Additional Information

In return we offer you

Culture

We pay attention to output rather than time spent and we offer a flexible working environment.

Employer of choice

Our managers believe in putting their people first and are devoted to their growth and development hence we practice servant leadership (inverted pyramid).

Flexibility

You must look after yourself; you cannot pour from an empty cup and we prefer work-life integration to work-life balance.

Passion

Bring a sense of purpose to work and depart with a sense of success.

How we work at Labournet

Gone are the days when you had to sit in traffic to go to work! Our hybrid working approach enables employees and their managers to agree on a working environment that promotes productivity while also allowing them to balance their professional and personal lives. We can now create an office environment wherever we are while sustaining virtual cooperation between our employees and teams thanks to technology.

Why should you join Labournet

It’s more than just a job with Labournet. It’s a mission to make our clients compliant by doing meaningful work that focuses on cutting-edge customer-centric services and technology solutions. Every year you can help us by facilitating HR best practices and by securing our company’s ultimate compliance across the whole employee life cycle. In the end you’ve created a profession that no one could have predicted.

Who are we

Your Strategic Partner in Human Resource Solutions

Our dedicated team of highly trained and educated consultants is passionate about taking workplace issues and translating them into HR Solutions that are accessible, flexible, affordable, comprehensive and motivated by the goals and objectives of your business. Labournet strives to become an extension of your HR department to fulfill your compliance needs allowing you to keep a relentless focus on core activities.

The trusted compliance partner to employers solving their evolving compliance needs.

What do we do

We provide leading compliance solutions throughout South Africa that implement best practices within the businesses we partner with.

Remote Work : Yes

Employment Type : Full-time

Key Skills

Data Entry, Paychex, Accounting, UltiPro, Workers' Compensation Law, Ceridian, Paylocity, HRIS, Payroll, ADP, Kronos, Human Resources

Experience : years

Vacancy : 1

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