Dutch Speaking Call Center Agent

Overview

LOCATION : Cape Town, ZA

MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry.

Are you fluent in Dutch and passionate about delivering outstanding customer service? Do you thrive in a fast-paced environment where communication, empathy, and problem-solving are key? If so, we have an exciting opportunity for you!

We’re seeking dedicated Dutch-speaking agents to provide exceptional support to our clients. You’ll be part of a team that values excellence, collaboration, and professional growth representing some of the world’s most recognizable brands.

Working Hours : Monday to Saturday | 09 : 00 – 17 : 00 GMT

To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test.

Responsibilities

• Respond to customer inquiries via phone, email, and chat in both Dutch and English .
• Provide accurate information and resolve customer concerns promptly and professionally.
• Maintain a high level of empathy and professionalism in all interactions.
• Follow company policies and procedures to ensure consistent service delivery.
• Document customer interactions accurately and escalate issues when necessary.
• Collaborate with team members and other departments to enhance customer satisfaction.
• Meet performance targets including response time and customer satisfaction metrics .

Qualifications

WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION?

All positive, and driven applicants are encouraged to apply. The ideal candidates are highly motivated and dedicated and should possess the below qualities :

Conditions of Employment

All MCI Locations

Subject to the program and location of the position

Compensation & Benefits

WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION?

At MCI, we believe that your hard work deserves recognition and reward. Our compensation and benefits packages are designed to be competitive and to grow with you over time. Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members.

What You Can Expect from MCI : We understand the importance of balance and support, which is why we offer a variety of benefits that go beyond Salary. Our team members enjoy :

Compensation & Benefits that Fit Your Life MCI tailors offerings to fit the needs of our diverse team across subsidiaries and locations. Core offerings remain the same : rewarding effort, providing growth opportunities, and creating an environment where every employee feels valued.

If you’re ready to join a company that recognizes your contributions and supports your growth, MCI is the place for you. Apply today!

Physical Requirements

This job operates in a professional office environment. The employee will be largely sedentary and will be required to sit / stand for long periods while using a computer and headset. The employee will regularly operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally move about the office to accomplish tasks and may lift up to 40 pounds.

Reasonable Accommodation

Consistent with the Americans with Disabilities Act (ADA), MCI provides reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship. For accommodations, contact Human Resources.

Diversity and Equality

At MCI and its subsidiaries, we embrace differences and believe diversity is a benefit. All aspects of employment are based on merit and qualifications. MCI maintains a work environment free from discrimination, where employees are treated with dignity and respect. We will consider qualified applicants with criminal histories in a manner consistent with local and federal requirements. We do not discriminate or tolerate harassment based on protected characteristics. We provide reasonable accommodations to qualified employees with protected disabilities as required by law.

About MCI (Parent Company)

MCI helps customers take on CX and DX challenges by delivering industry-leading solutions and driving optimal performance. MCI assists with BPO, staff augmentation, contact center services, and IT needs, including hosting and services.

In 2019, MCI was named by Inc. Magazine as Iowa’s Fastest Growing Company and listed among the Fastest Growing Privately Held Companies. MCI has multiple BPO facilities and serves 10,000+ employees with 150+ client partners across various brands.

Driving modernization through digitalization, MCI owns a diverse lineup of tech-enabled services for mid-market, Federal & enterprise partners.

Disclaimer

The purpose of this job description is to provide a general overview. It is not an all-inclusive list of duties, responsibilities, or qualifications, and duties may be added or changed at management’s discretion. This description is not a contract of employment, and either party may terminate employment at any time.

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