Customer Support Representative
The Legends AgencyCape Town, Western Cape, South Africa30+ days ago
Job descriptionAssist customers with order tracking, returns, and exchanges. Collaborate with the logistics team to resolve shipping and inventory-related inquiries. Provide accurate product information and availability updates. Work closely with sales and account management teams to ensure seamless customer experiences. Relay customer feedback to internal teams to improve products and services. Foster a positive and solution-oriented team environment. Track and report common customer issues to identify trends and areas for improvement. Suggest process enhancements to improve efficiency and customer satisfaction. Strong problem-solving and conflict-resolution abilities. Excellent verbal and written communication skills. Proficiency in Microsoft Office (Excel, Outlook) and CRM systems. Patience and empathy when handling customer concerns. Ability to multitask and prioritise in a fast-paced environment. 1 - 2 years of experience in customer support, retail, or a related role. A degree or diploma in Business, Communications, or a relevant field (preferred but not essential). Experience with CRM or helpdesk software is a plus. Strong organisational skills and attention to detail. Ability to work independently and as part of a team.
Customer Support Representative
Monatgue Gardens & Century City (2 Locations)
We are looking for a proactive and customer-focused Customer Support Representative to join our team. If you excel at problem-solving, communication, and ensuring customer satisfaction, this is the perfect opportunity for you.
Responsibilities :
Customer Support & Issue Resolution
- Serve as the first point of contact for customer inquiries via email, phone, and chat.
- Address and resolve customer concerns promptly and professionally.
- Escalate complex issues to the relevant teams when necessary.
- Maintain detailed records of customer interactions and resolutions.
Order & Inventory Support
Communication & Team Collaboration
Reporting & Process Improvement
Key Skills :
Minimum Requirements :
Create a job alert for this search
Customer Support Representative • Cape Town, Western Cape, South Africa
Related jobs%20Ltd)
Netcare is a leading provider of healthcare solutions, dedicated to improving patient outcomes and enhancing the delivery of care.
With a commitment to innovation and excellence, Netcare leverages c...Show moreLast updated: 23 days ago
The Elite Job is seeking enthusiastic and service-oriented individuals to join our team as.Airline Call Center Representatives – Remote Support.
This is a full-time, work-from-home position ideal fo...Show moreLast updated: 23 days ago 
- Promoted
Technical Support Role
SA Commercial (Pty) LtdCape Town, South Africa Provide excellent customer experience through technical support.Strong troubleshooting skills with.Strong communication skills and a customer-first attitude.
Ability to work independently and manage...Show moreLast updated: 30+ days ago
- Promoted
Customer Support
Talent SamWorkFromHome, Western Cape, South Africa The Customer Support is responsible for the champion of owner’s relationship with the assigned portfolio.Responsible for assisting daily administrative tasks by providing constant updates to Accoun...Show moreLast updated: 7 days ago
- Promoted
Customer Support Consultant (POS24302)
EmporiumCape Town, Western Cape, South Africa R 20 000 to R 25 000 per month (negotiable – depending on your experience).Training / Educator or Consulting experience.Bachelor's Degree in Accounting or at least 3 years of bookkeeping experience....Show moreLast updated: 30+ days ago
- Promoted
Customer Support Specialist
Talent SamCape Town, Western Cape, South Africa Our client helps eCommerce brands and online stores manage their merchandising like retail pros, by leveraging our advanced AI-powered technology.
Till date, they’ve helped our customers to optimize...Show moreLast updated: 30+ days ago
- Promoted
Business Administrator (Vendor Management Support)
O'Brien RecruitmentCape Town, South Africa We’re Hiring : Business Administrator (Vendor Management Support).Contact and follow up with vendors to register them on the Vendor Management System (VMS).
Upload and organise vendor documents, ensu...Show moreLast updated: 9 days ago
- Promoted
Customer Support Representative (SaaS)
Hustler MarketingWorkFromHome, Western Cape, South Africa We're part of a leading Recruitment-as-a-Service (RaaS) network powered by Hustler Marketing.Hustler Marketing is a full-service digital agency serving eCommerce stores and B2B brands globally, spe...Show moreLast updated: 30+ days ago
- Promoted
Customer Support Manager
Progressive EdgeCape Town, Western Cape, South Africa A fast-growing technology company is seeking a proactive and solutions-focused Customer Support Manager to lead and scale their support function.
This role exists to ensure customers consistently re...Show moreLast updated: 30+ days ago
- Promoted
Customer Support Administrator
The Legends AgencyCape Town, South Africa Customer Support Administrator.Work Remotely Supporting a Passionate Community.Customer Service | Remote | R28,000 / month | 11 : 0021 : 00 SAST.
Our client is a dynamic company focused on enhancing gamin...Show moreLast updated: 30+ days ago
- Promoted
Customer Support Team Lead
Karri PaymentsCape Town, Western Cape, South Africa Are you a hands-on leader who thrives in fast-paced environments, knows how to bring out the best in people, and has a passion for service excellence? Karri, a leading South African fintech platfor...Show moreLast updated: 30+ days ago
- Promoted
Customer Support Representative (Cape Town)
The Legends AgencyCape Town, South Africa Customer Support Representative.Monatgue Gardens & Century City (2 Locations).We are looking for a proactive and customer-focused Customer Support Representative to join our team.If you excel a...Show moreLast updated: 30+ days ago
- Promoted
- New!
Customer Support Consultant
YocoCape Town, ZA Job title : Customer Support Consultant.Job Location : Western Cape, Cape Town.As a Customer Support Consultant at Yoco, you will play a pivotal role in helping entrepreneurs thrive by ensuring the...Show moreLast updated: 7 hours ago
- Promoted
Support Consultant
Ditto HireCape Town, Western Cape, South Africa Ditto Hire is a technology company offering staffing firms and hiring managers best-in-class recruitment software to help them find, manage, market and place top candidates.We are currently looking...Show moreLast updated: 30+ days ago
- Promoted
Customer Support Representative
The Legends AgencyCape Town, Western Cape, South Africa Customer Support Representative.Monatgue Gardens & Century City (2 Locations) .We are looking for a proactive and customer-focused Customer Support Representative to join our team.If you excel at p...Show moreLast updated: 30+ days ago
- Promoted
Customer Support Representative - Remote Work Position
Mashreq BankWorkFromHome, Western Cape, South AfricaRemote
- Promoted
Customer Services Representative (UK Market)
The Legends AgencyCape Town, South Africa Customer Services Representative (UK Market).SaaS / Beauty & Wellness Tech.Live Chat Support (B2C & B2B UK Market Focus).
Native or fluent English (professional-level).R18,000 - R25,000 per ...Show moreLast updated: 25 days ago
- Promoted
Technical Customer Support (Tier 1)
Boardroom AppointmentsCape Town, Western Cape, South Africa About the job Technical Customer Support (Tier 1).We are looking for self-motivated, energetic and innovative Support Agent (Technical).
This position is based at our Cape Town offices.Providing tec...Show moreLast updated: 30+ days ago
- Promoted
Airline Call Center Representative - Remote Support (South Africa)
Mashreq BankWorkFromHome, Western Cape, South AfricaRemote
- Promoted
Customer Support Specialist
The Legends AgencyCape Town, South Africa Customer Support Specialist (Remote South Africa-Based).Shift-based rota covering hours between 10 am-10 pm UK time, 7 days a week.
This is a customer-facing role supporting both end users and venue...Show moreLast updated: 30+ days ago
- Promoted
Customer Support Representative (Bilingual : French / English)
VeriforceWorkFromHome, Western Cape, South Africa Get AI-powered advice on this job and more exclusive features.Veriforce is the fastest-growing SaaS-technology and services company in the global supply chain risk management market.We help industr...Show moreLast updated: 30+ days ago
- Promoted
- New!
Customer Support Specialist
Shoprite Group of CompaniesCape Town, ZA Job title : Customer Support Specialist.Job Location : Western Cape, Cape Town.Purpose of the Job .The Shoprite Send Customer Support Specialist is to provide meaningful support t...Show moreLast updated: 7 hours ago