Our client in Canada helps leadership teams codify the knowledge that makes their business work. We build structured business playbooks, refine processes, and turn operational chaos into clarity. Their clients are primarily in Canada and the U.S., and they currently operate in a remote-first, async environment.
They were recently awarded the Emerging Business Award by the Cochrane & District Chamber of Commerce, recognizing our commitment to excellence, client impact, and the strong growth of our proprietary Control Shift approach.
They are looking for a South Africa based Virtual Assistant who can support documentation, formatting, content structuring, and general admin tasks that feed into our playbook development process.
Role Overview
This role supports the creation and maintenance of client playbooks, SOPs, and operational documentation. You will take inputs from multiple client stakeholders and transform them into clean, consistent, well-structured content using the company templates and guidelines.
This is an entry-level to mid-level position with a clear growth path into more responsibility as the company expands.
Work Arrangement
- Hours : 10 hours per week to start
- Compensation : $500 CAD per month
- Type : Part-time, remote
- Schedule : Flexible but must be consistent and communicated weekly
- Growth Path : Can increase to 20 - 40 hrs / week based on performance and operational workload.
Core Responsibilities
Documentation & Content StructuringFormat raw content from client interviews, Word docs, videos, transcripts, and SOPsinto structured playbook templatesEnsure layout, formatting, tone, and structure are consistent with Expansive EDGE orClient standardsInsert media (diagrams, screenshots, charts, icons) into playbooksClean and organize content in our knowledge hubs (Trainual, Whale or similar)Review process maps and convert them into clear SOPsAdmin & Operational SupportCapture and organize data from different inputsFollow documented workflows and naming conventionsPrepare client-ready versions of documentsUse our internal ChatGPT Teams workspace to produce :First-draft SOPsRewrites of client-generated contentStandardized versions of operational materialQuality & ConsistencyMaintain high accuracy and attention to detailEnsure all documentation is logically structured and easy to navigateApply templates exactly as specifiedCommunication RequirementsAsynchronous UpdatesProvide a short daily or session-based screen recording showing :Work completedWhere you are in the workflowWhat youll do nextCommunicate your weekly work schedule in advanceFlag blockers before they slow the projectAvailability
Maintain a predictable routineRespond within agreed time windowsComfortable working async with a North American-based teamBe available for a weekly online meeting with our teamRequired Skills
Technical Skills
Strong Microsoft Word and Google Docs formattingComfortable working in and developing structured templatesAbility to read and interpret process flows / diagramsFamiliar with Trainual, Whale or similar SOP tools (preferred, or willing to learn quickly)Competent with AI tools such as ChatGPT for content drafting and rewritingSolid file organization, naming / numbering, and version control habitsSoft Skills
Strong attention to detail and accuracyReliable, consistent, and self-managedAble to follow documented processesClear communication in writing and video / screen recordingsPositive attitude and willingness to learnComfortable working independentlyEquipment & Workspace Requirements
Mandatory
Stable, uninterrupted high-speed internet connectionSufficient for video uploads / downloads, cloud platforms, and larger file transfers.Own computerMacOS is preferableWindows is acceptable if performance is reliable (no low-spec / slow machines)Secure, private, and ergonomic workspace setupQuiet environment suitable for focused work, with no interruptions during scheduledhours.Audio and camera setup for online meetings and screen recordingsClear microphone and camera (built-in or external). No background noise.Reliable power availabilityAbility to work through moderate load-shedding (e.g., UPS or alternative solution).What This Role Is Not
Not a heavy technical roleNot strategy or consultingNot client-facing at this stageNot a role with shifting or ambiguous expectations - our processes are clearNot a full-time employment role (you will not be on our payroll)What This Role Is
Important foundational work that supports client deliveryIdeal for someone who enjoys structured tasks, formatting, documentation, and systemizationA growth opportunity to advance into operations, playbook development, or senior VA functionsA stable contracted remote role with increasing responsibility over timeIdeal Candidate Profile
You will succeed in this role if you :Enjoy structured, detail-focused workTake pride in producing clean, well-organized documentsHave experience with SOP creation or operations supportLearn new tools quicklyPrefer an async, remote-first environment