Rates Administrator (Product)

In this role, you will be responsible for maintaining supplier rates within Terra Nova’s systems. This role involves liaising with accommodation and activity suppliers, updating internal tracking documents, loading and verifying rates in Tourplan, attending to rate mailbox enquiries and assisting with various administrative tasks related to supplier data.

As a Rates Administrator, you will report directly to the Product Manager, with responsibilities that include, but are not limited to :

Key Responsibilities

– Request rates and information from suppliers and build and nurture strong relationships with said suppliers.

– Update supplier information in the Product tracking documents once rates and details are received.

– Upload rates and relevant information onto the booking system (Tourplan).

– Conduct thorough rate checks within our booking system (Tourplan).

– Attend to Rate Mailbox enquiries, responding to internal team queries related to rate requests, rate loading, and creditor requests.

– Update relevant Terra Nova colleagues with important supplier updates.

– Collaborate with the Terra Nova Sales Team to address rate queries.

– Provide assistance and support to colleagues as needed.

– Attend all required team and company meetings.

– Participate in mandatory training sessions and product presentations.

– Act proactively to find solutions for any issues, including supplier complaints, and escalate to the Team Leader in a timely and organised manner.

– Ensure clear, concise, and effective communication with clients, management, and team members.

– Adhere to all Terra Nova Company Procedures while performing duties.

Requirements

– At least 3 years of working experience within the Travel Industry or as a Rates Administrator

– In-depth knowledge of Southern African tourism destinations; Eastern Africa an advantage.

– Comprehensive knowledge of Tourplan system is an advantage.

– Proven track record of achieving and exceeding targets.

– A service-focused approach with the ability to handle pressure and tight deadlines.

– Ability to work extended hours when necessary to meet the demands and high pressure of the Travel Industry.

– A proactive, problem-solving attitude and ability to work independently as well as part of a team.

– Strong communication and organisational skills, with an ability to manage multiple tasks efficiently.

– Ability to establish and maintain effective working relationships with suppliers.

– Advanced knowledge of Microsoft Office and proven track record in use thereof.

– Competitive salary with performance-based incentives.

– Opportunities for Career Growth and Development.

– Travel perks and discounts.

– A dynamic and supportive work environment.

How to Apply

Please send your application detailing your relevant experience along with your earliest Start Date and Salary Expectations to

Why Join Terra Nova Tours

At Terra Nova Tours, we pride ourselves on delivering unforgettable travel experiences across Southern Africa. As a leading Destination Management Company (DMC), we are committed to providing exceptional service and unique itineraries for our clients.

With our Head Quarter in the scenic city of Cape Town, South Africa, and a strategic presence in Windhoek, Namibia, we are perfectly positioned to deliver authentic and immersive travel experiences throughout Southern and Eastern Africa. Our services include Tailor-made Individual Travel, Group Travel, Scheduled Tours, and Meetings and Incentives.

As part of our team, you will have the opportunity to work in a dynamic environment, surrounded by like-minded individuals who share your passion for travel. If you are ready to contribute to creating memorable travel experiences while growing your career, we invite you to apply.

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