Reservationist

We are seeking a professional Hotel Reservationist / Communications Agent to join The President Hotels Front Office team. The successful candidate will take full ownership of managing all reservation communications, ensuring accurate, timely, and seamless booking processes that reflect the hotels luxury standards. This role is critical to driving occupancy, revenue, and exceptional guest experiences.

Critical Criteria (Requirements)

• Minimum 23 years experience in hotel reservations within a 4 or 5-star property
• Proven experience handling guest, travel agent, and corporate reservations, including managing cancellations and modifications
• Strong knowledge of Opera PMS Version V5 and proficiency in Microsoft Word, Outlook, and Excel
• Matric certificate (Grade 12); Hotel School Diploma or hospitality qualification advantageous
• Excellent telephone manner, communication, and interpersonal skills
• Ability to work accurately under pressure while maintaining a professional and guest-centric approach
• Strong planning, organisational, and time-management skills
• South African citizen with a valid ID

Key Competencies

🔹 Guest-Centric Service Deliver courteous, professional, and efficient reservation service to all guests and partners

🔹 Operational Accuracy Maintain accurate reservation records, confirmations, and advance deposits

🔹 Communication & Coordination Liaise effectively with Front Office, Housekeeping, and other departments for seamless guest arrivals

🔹 Problem Solving & Initiative Handle reservation discrepancies, cancellations, and non-arrivals efficiently

🔹 Detail Orientation & Compliance Ensure adherence to hotel SOPs, policies, and Best Available Rate (BAR) procedures

Duties & Responsibilities

Package on Offer

Important Application Notes

Be the first point of contact for guests, ensuring smooth reservations, accurate booking management, and an exceptional first impression at Cape Towns most loved luxury hotel

About The Hotel :

The President Hotel is on a journey to be considered a true luxury destination.

Our purpose : to create and inspire memorable experiences.

Our vision : to become Cape Towns most loved hotel.

Set in the heart of Bantry Bay, between Cape Towns vibrant city life and the Atlantic Ocean, The President Hotel offers 349 stylish rooms, suites, and apartments, breathtaking views, a palm-lined infinity pool, world-class dining, and state-of-the-art conference and event venues.