Senior Manager : Retail - Distribution

Job title : Senior Manager : Retail - Distribution

Job Location : Gauteng, Johannesburg

Deadline : October 06, 2025

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Introduction

Reporting to the General Manager Distribution Retail, the Senior Manager Retail will lead the Sales Strategy and Execution for predefined customers, through the provision of value-adding customised products, services to segmented customers and translate strategic goals into sales targets, KPIs, and execution plans for the entire department.

Skills and Competencies Required

Behavioural :

Integrity

Honesty

Trustworthiness

Professionalism

Leadership :

Team Leader

Results and delivery focussed

Build effective relationships

Coaching

Mentoring

Developing

Knowledge :

Eskom business and business processes

Understanding process management

Skills :

Ability to work effectively with all levels in the customer service business

Sound interpersonal relations

Well-developed communication

Credibility and ability to build commitment for customer satisfaction

Accreditation in terms of the customer service leadership programme

General management

Key Responsibilities

Formulate and develop a retail strategy.

Manage energy and network services.

Drive the development and marketing of products and services in the cluster.

Lead the customer acquisition process.

Develop and implement a revenue management process.

Build and maintain customer relations.

Lead stakeholder relationship management and communication.

Manage and optimise resources.

Minimum requirements

Qualification(s) :

B Degree in Marketing / Commerce / Sciences / Engineering at a NQF7 level with 360 credits OR

B Tech in Marketing / Commerce / Sciences / Engineering at a NQF7 level with 360 credits

Experience :

Minimum of 10 years’ extensive experience in customer service operations and a strong grounding in customer service theory

Apply by :  29 September 2025

Sales / Retail / Business Development  jobs