Production Support Lead (CPT)

ENVIRONMENT :

A global Asset Management firm is currently recruiting for a Production Support Lead who will be responsible for ensuring the security, stability, and availability of its Investment Platform. This role requires a strong emphasis on AI-driven process innovation, operational excellence, and empathetic leadership. The successful candidate needs to be a visionary and disciplined leader who continuously seeks to reinvent support operations using AI, while aligning with ITIL standards and business goals. You will require a Degree in Computer Science / Information Systems / Engineering, or a similar field with 10+ years in IT operations or production support, with at least 5 years in a leadership role. Your business system skillset should include ServiceNow, Azure DevOps, MS SQL, Power BI & SSRS.

DUTIES :

Leadership & Team Development -

• Lead and mentor a team of Production Support Analysts.
• Foster a culture of discipline, empathy, and continuous improvement.
• Build team capabilities in AI, automation, and modern support practices.
• Promote collaboration across Product stakeholders.

Platform Stability, Availability & Security -

AI-driven Incident Management -

Operational Excellence & ITIL Practices -

Innovation & Continuous Improvement -

Stakeholder Engagement & Communication -

REQUIREMENTS : Qualifications –

Experience / Skills –

Business System Skills -

ATTRIBUTES :

While we would really like to respond to every application, should you not be contacted for this position within 10 working days please consider your application unsuccessful.