Operations Manager

Operations and Service Delivery

• Act with utmost urgency when attending to any client request.
• Best allocate the resources of the contract to achieve maximum cleaning output. Where the SLA stipulates resource requirements these must be adhered to
• Ensure work schedules / job cards are in place for each position and relevant to site
• Ensure consistently high service standards are maintained for all services in scope with regular site visits and inspections
• Contract retention through maintaining excellent service standards identifying and mitigating the risk of cancellation and building strong client relationships with key client contacts
• Ensure that cleaning methodology are strictly adhered to in line with company policies quality programmes and legislation
• Managing company assets by performing monthly spot checks on high value items. When checking assets ensure that equipment is kept in a good condition and repaired and serviced when required
• The upkeep of all unit files kept at unit level and notice boards as set out in TCS Policy and Procedure file
• The upkeep of the unit master file (Business Information File) kept at Head office by submitting all changes (upsells / down sells / scope changes) timeously to the finance department thus ensuring that an updated sample roster is available in the Business Information File
• Delivery of chemicals and consumables to sites may be a requirement
• Delivery of pay slips monthly to sites

Communication

Labour Management

Health and Safety

Unit Finance

General

Required Experience

Manager

Key Skills

Six Sigma,Lean,Management Experience,Process Improvement,Microsoft Outlook,Analysis Skills,Warehouse Management System,Operations Management,Kaizen,Leadership Experience,Supervising Experience,Retail Management

Employment Type

Gig

Experience

years

Vacancy

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