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Operations Manager – Shoprite DC Basson CPT

Operations Manager – Shoprite DC Basson CPT

Bidvest VericonCape Town, Western Cape, South Africa
1 day ago
Job description

The following Senior position has become available at Bidvest Vericon Outsourcing :

Position : Operations Manager

Location : Shoprite DC Basson CPT

This role reports directly : General Manager

Key Managerial Attributes

  • Problem solving
  • Excellent Planning and Organizing Skills
  • High Customer Orientation
  • Financial & Business Management
  • Stock Inventory Management
  • Attention to Detail

Key Performance Areas

  • Ensure all operations are carried on in a cost-effective way and according to budget.
  • Communication and monitoring of national financials for all sites
  • Preparation of Flashes Nationally
  • Assisting the GM in the following :
  • Coordination of Dashboards / Costings and ACB Submissions to Payroll.
  • Sign off costings and monthly proforma invoices.
  • Attendance of resourcing meetings and Interrogation of daily resourcing.
  • Assess incident related claims daily and make sure they are paid timeously.
  • Check and control training costs
  • Managing Operations

  • Supporting Operations, Services managers on complex operational issues, point of escalation Checking and following up on daily resources model to make sure all sites are resourced accordingly (manpower)
  • attending Weekly / Monthly Operational, Service Level Improvement & Regional meetings.
  • Updating and submission of weekly / monthly site KPIs and Management reports.
  • Weekly meetings with senior services managers to discuss strategy and align on critical operational matters.
  • Compiling of meaningful monthly reports with analytical data
  • Site visits to do audits on compliance.
  • Do monthly night shift visits on the DC to report and highlight non conformances
  • Ensure value is added to clients and costs reduced
  • Building and maintain client relationship

  • Assist the Exec and GM with client interactions with : Regional Operations Manager & Site operations manager level when necessary.
  • Weekly regional operations meetings, feedback sessions on operational matters and or shortfalls
  • Serve as a link between the client and Bidvest Vericon executive.
  • Escalated critical issues raised by regional operations managers to the executive.
  • Ensure staff are aware of and instructed on expected work quality standards as per SLA
  • Continuous review of project execution package, contract requirements
  • Communicate all delays, deviations, interruptions and task completions to the client as and when it occurs
  • Arrange monthly client meetings to review and improve overall service delivery
  • Managing health and safety

  • Conduct monthly risk analysis highlighting possible risks identified in a process on his respective site, together with outcomes of risks and counter plans
  • Make sure all sites conduct safety toolbox talks.
  • Checking compliance as per audit finding and health and safety rules.
  • Audit health and safety file to ensure compliance.
  • Encourage and enforce reporting of near misses .
  • Training and development

  • Ensure that all staff on site has been adequately trained in all aspects of site specific job descriptions
  • Conduct training need analysis operational matters for all sites and ensure all staff is trained on a continuous basis.
  • Assess quality of training and ensure refresher trainings are conducted as and when SOPs or JDs are updated.
  • Drive submission of training matrix to relevant department.
  • Identify supervisors and train them as 2IC and ultimately services managers.
  • Managing People (IR / HR)

  • Assist Executive / GM / and Services managers in preparing and conducting misconduct inquiries.
  • Coaching and development of services managers to prepare for next positions.
  • Attend CCMA cases to represent the business.
  • Report critical IR and HR related matters to relevant managers.
  • Do initial screening for recruitment of, SPCs, services managers, and supervisors
  • Ensure the correct selection of new recruits from the recruitment department together with Service Managers for junior recruits
  • Vet all leave planning approved by Service Manager to ensure overall operations are not jeopardized
  • Qualifications

  • Matric / Grade 12
  • Computer literate : MS package, i.e Excel and Outlook critical
  • 5 Years Proven experience in Operation Management, Warehousing / Retail and / or Supply Chain
  • Operations management and Logistics Management or related Qualification
  • Knowledge of Warehouse Management System
  • Knowledge of Six Sigma will be an added advantage
  • Appointments shall be in line with the Company’s Employment Equity Policy

  • Only shortlisted candidates will be contacted.
  • #J-18808-Ljbffr

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    Operation Manager • Cape Town, Western Cape, South Africa

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