Customer Consultant (Sales)

audibene, Cape Town, Western Cape, South Africa

Customer Consultant (Sales)

Customer (Sales) Consultant at audibene .

Hear.com is looking for a Customer (Sales) Consultant to further strengthen our sales team here in South Africa.

At Hear.com, we believe that everyone should hear well to live well . We are driven by our mission to bring high‑quality hearing care to anyone, anywhere, and to change our customers’ lives through better hearing. As the fastest‑growing hearing care company in the world , we are on an exciting journey to scale our South African business from a start‑up to a market leader.

About the role

We are looking for highly motivated, independent, and empathetic customer consultants to grow our business within the South African market. At four years old, we are a small team with big ambitions : to be the go‑to hearing care company in South Africa. You’ll be joining our team with offices in Cape Town and Johannesburg, working in a close‑knit, start‑up environment. You will be responsible for guiding your customers through the full hearing care journey, from the first step—a detailed telephonic conversation—until they are 100% satisfied with their hearing aids. We will give you continuous coaching, support, and the tools you need to thrive as we scale.

Responsibilities

• Provide our customers with detailed telephonic consultations, understanding their needs and lifestyle.
• Develop individual solutions based on each customer’s requirements.
• Provide knowledge and in‑depth advice on hearing loss and hearing aids.
• Schedule appointments with customers and our partner providers.
• Build strong, trusting relationships with our customers and partner providers.
• Manage your customers’ journey from end to end—following up, offering support, and troubleshooting until they are 100% satisfied with their hearing aids.

Profile

What we offer

About audibene / hear.com

audibene / hear.com is one of the fastest‑growing health‑technology companies ever. Our unique digital business model has revolutionized the industry and the way hearing care is provided. Since we started our journey in Berlin in 2012, we have scaled up our team from 2 to over 1 200 people in 8 international locations from Denver to Seoul. Driven by our belief that every person should hear well to live well, we have helped more than 200 000 customers bring the joy of life back.

Seniority level

Entry level

Employment type

Full‑time

Job function

Hospitals and Health Care

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