BSP Refunds Administrator

About the Role

As a BSP Refunds Administrator you will process refunds and EMD refunds as requested by consultants. The ideal candidate is detail-oriented, customer-focused, and thrives in a dynamic environment.

This role is planned to be based in Century City.

Duties & Responsibilities

(but not limited to)

• Processing refunds on BSP Link and the GDS system daily.
• Ensuring accurate refund values to minimize ADMs resulting from errors.
• Applying the correct cancellation penalties to each refund.
• Issuing credit notes for processed refunds.
• Responding to refund queries submitted via the Ourweb within 24 hours.
• Following up on refunds submitted via BSP Link.
• Providing support to the BSP Department as and when required.

Skills, Experience & Qualifications

About the Team

The BSP Team serves to support the ClubTravel B2B business, assisting our franchise partners with travel-related queries, and aiming for speedy resolution. This role involves managing franchise client interactions across various channels to ensure a high-quality, error-free service.

Due to high volumes, candidates must be able to work under pressure and manage competing priorities while maintaining attention to detail and service excellence.

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