Training Team Lead

Lead Assistant Manager – Training – Capability Development

Short Description for Internal Candidates : This role is primarily responsible for subject matter expertise on Insurance domain as well as developing and deploying domain learning.

She / He will be responsible for leading teams, liaising with leadership, conducting diagnostic and needs analysis, and aligning capability development plans to meet business needs and client expectations.

This role is required to facilitate trainings on relevant domain topics.

This person will also be responsible for leading research to identify and develop content on new capabilities.

The role entails researching and responding to RFP's / RFI's and presenting domain capabilities to internal leadership and external stakeholders during visits.

Have an understanding of digital in Insurance and how domain advancement and digital new skills can be leveraged in Insurance.

Speed, agility and initiative

Quality and accuracy of deliverables

Efficiency and effectiveness (result‑orientation)

Training delivery and certification of trainers

Adherence to internal standards

Adherence to timelines

Interaction with the clients / customer at an appropriate level to ensure high levels of client satisfaction

Driving training content uptake for resources and maintaining high VOC on trainings delivered

Business outcomes on critical skills build

Skills

• Technical Skills

Good knowledge of MS Office suite Applications – PowerPoint, MS Word and MS Excel

Good training / presentation skills

Good verbal and written communication skills

Ability to multitask

Feedback Skills

Presentation and Facilitation Skills

Qualifications

In alignment with the Employment Equity Act, preference will be given to applicants from historically underrepresented groups / aligned with our EE targets

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