Internal Sales Representative
H-SystemsSouth Africa30+ days ago
Job descriptionSALES Sell stock to customers. Source stock internally to complete customer orders. Maintain a clean back-order report. Arrange timeous delivery of products with internal or external transport providers. Source sales opportunities through inbound lead follow-up, telesales, outbound cold calls, and emails. Manage and maintain pricing in line with the company pricing requirements. Analyse customers’ sales history on system and identify sales opportunities. Grow existing customer- and new customer base. CUSTOMER SERVICE Resolve customer queries timeously. Provide daily feedback to customers on back orders and out-of-stocks. Communication of customer credits to operations to ensure timeous collection. ADMINISTRATION AND REPORTING Ensure data systems are accurate and always updated. Assist with any other sales related tasks as required by the Office Supervisor or Branch Manager. SHEQ INTEGRATED MANAGEMENT SYSTEM CONTROL Participate in any Integrated Management System activities as required. Identify and report opportunities for improvement, Non-Conformances, and Incidents in area of responsibility. Ensure adherence to all company policies and procedures. Always maintain a high level of customer service standards. Ensure the Sales Department maintains and complies with standards of health and safety, and hygiene always. Grade 12 with at least 1 or 2 additional short course certifications. Relevant experience in a similar position. Computer literacy with Proficiency in MS Excel at a basic level. Proficient in SAGE / Pastel Evolution, or similar, at an intermediate level. A thorough practical knowledge of best practices in sales processes. Awareness and understanding of the ISO Standard requirements relevant to the position. Quoting and invoicing. Excellent organizational skills and attention to detail. Ability to work diligently in a pressurised and fast-paced environment. Excellent verbal and written communication skills to effectively engage with clients, understand their needs, and articulate the value proposition of the product being sold. Customer-focused and able to build strong relationships with customers.
Duties & Responsibilities
JOB PROFILE
JOB PURPOSE
The core purpose of the role is to sell products to customers, process their orders efficiently, accurately, and promptly, ensuring that sales and gross profit targets are met. The role requires maintaining strong and positive customer relationships.
KEY PERFORMANCE AREAS
- Customer Service.
- Administration and Reporting.
- SHEQ Integrated Management System control.
MAIN RESPONSIBILITIES
Ensure sales and GP targets are met.
Always maintain a high level of customer service standards with internal and external customers.
Prepare quotes, sales orders, and invoices timeously and accurately.
Ensure adherence to the OHS Act.
Desired Experience & Qualification
KEY JOB REQUIREMENTS
QUALIFICATIONS
EXPERIENCE
KNOWLEDGE REQUIREMENTS
SKILL REQUIREMENTS
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Sales Representative • South Africa
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