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Key Accounts & Claims Administrator
Key Accounts & Claims AdministratorGreen Marble Recruitment Consultants • Johannesburg, South Africa
Key Accounts & Claims Administrator

Key Accounts & Claims Administrator

Green Marble Recruitment Consultants • Johannesburg, South Africa
2 days ago
Job description

Minimum requirements :

  • Insurance qualification (RE5, NQF Level 4 or higher preferred).
  • Solid and proven key account management experience (essential).
  • Strong customer relations background, ideally within insurance, banking, or a call centre environment.
  • Exposure to claims and a clear understanding of accident management processes.

Personality Traits :

  • Confident communicator with strong emotional intelligence and effective problem-solving skills.
  • Proactive, accurate, and able to work independently.
  • Strong personality with excellent interpersonal and communication skills.
  • Demonstrated customer-centric approach with proven problem-solving ability.
  • Able to work independently and manage administrative processes with precision.

    • Duties and responsibilities :

  • Streamline the accident management and supplier administration process.
  • Manage the full end-to-end accident and claims administration process across pre-repair, in-repair, and post-repair stages.
  • Follow up on designated service lines and update all changes in D365.
  • Conduct manual vendor selection, receive and confirm quotes, and finalise vendor allocation.
  • Verify and follow up on all outstanding documentation, including claim forms, drivers licences, and any other required documents.
  • Ensure all required documents are correctly vetted and uploaded to each case (verification of registration numbers, chassis numbers, case numbers, and customer documentation).
  • Manage all pre-repair actions, including receiving quotes, confirming vendor selection, and monitoring outstanding documents.
  • Manage all in-repair processes, including assessment, investigation, customer approval, customer quotes, vehicle delivery for repair, 48-hour updates, and additional repair confirmations.
  • Mark work as complete and manage post-repair processes, including receiving invoices, CVAAR documents, and resolving supplier queries.
  • Coordinate additional services within the accident management process, including lock services, wheel and tyre replacement, glass repairs and replacements, assessments, radio services, third-party approaches and recoveries, salvage, settlements, and investigations.
  • Provide continuous feedback to customers and customer relations on the status of all outstanding claims.
  • Maintain ongoing communication with internal and external stakeholders.
  • Provide support to the supplier network by addressing and resolving concerns.
  • Manage key client accounts and build strong, professional relationships.
  • Liaise with suppliers, assessors, investigators, and internal teams.
  • Handle high volumes of inbound and outbound calls with accuracy and empathy.
  • Ensure all documentation is complete, accurate, and compliant with internal requirements.
  • Meet strict SLAs and turnaround times.
  • Attend internal and external meetings as required.
  • Initiate and share ideas to enhance operational processes.
  • Participate in ad-hoc projects as required.
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    Account Administrator • Johannesburg, South Africa

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